Social Services
Nur Eriah Tan
Customer Service Specialist
Bandar Baru Puchong, Selangor
Summary
Customer service specialist with 7 years of experience enhancing client satisfaction and driving team success. Expertise in conflict resolution, communication, and leadership facilitates the effective handling of customer concerns and the promotion of company offerings. Ability to build lasting relationships ensures high levels of customer loyalty. Committed to surpassing expectations while fostering a collaborative environment that encourages team growth and achievement.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Specialist (M1 Limited Singapore)
Concentrix CVG
07.2023 - Current
- Assist customers with troubleshooting connectivity problems, device setup, or service outages.
- Respond to questions about mobile, internet, or TV services via phone, email, live chat, or in person.
- Explain charges, process payments, update account details, and manage subscription changes.
- Process new service requests, upgrades, cancellations, and ensure timely delivery of equipment or activation of services.
- Investigate and resolve customer complaints, escalating complex cases to specialized teams when necessary.
- Offer solutions to retain customers, such as promotions, discounts, or alternative service packages
- Managed over 50 customer calls per day, inbound & outbound
Customer Service Professional
TM Technologies Services Sdn Bhd (VADS)
02.2021 - 06.2023
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded to customer calls to answer questions about products and services while managing customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies.
- Prepared and filed documentations on client's behalf.
- Provided admin support to head of operations and acted as first point of contact for customers.
- Operated in dynamic, high-volume environments to more than 30 customers each day.
- Streamlined call center operations for improved efficiency and reduced wait times.
Customer Service/Cashier
Cold Storage
06.2019 - 06.2020
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Mentored new team members on sales software system operation.
Education
High School Diploma -
Sekolah Menengah Selandar
Malacca 04.2001 -
Diploma - Public Relations
Tunku Abdul Rahman University College
Setapak, Selangor 04.2001 -
Skills
Customer Communication Skills
Policies and Procedures
Conflict Resolution
Multitasking
Retention and Loyalty
Call Center Experience
Follow-up Skills
Interests
Events Hopping
Cross-Cultural Communication
Food Hunting
Community Engagement
Timeline
Customer Service Specialist (M1 Limited Singapore)
Concentrix CVG
07.2023 - Current
Customer Service Professional
TM Technologies Services Sdn Bhd (VADS)
02.2021 - 06.2023
Customer Service/Cashier
Cold Storage
06.2019 - 06.2020
High School Diploma -
Sekolah Menengah Selandar
04.2001 -
Diploma - Public Relations
Tunku Abdul Rahman University College
04.2001 -