Nur Eliya Zainal
Tourism Management
Subang Jaya
Summary
A competent individual who excels at management and is ready to learn new abilities. I've worked as both a team player and a self-starter. I am always punctual, whether at work or otherwise. Candidate who is meticulous and trustworthy and who can manage various priorities while maintaining a pleasant attitude. Willingness to take on more duties in order to attain team goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative Intern
AQUARIA KLCC
Kuala Lumpur
03.2022 - 06.2022
- Work closely with the team to make, create, and manage corporate and school groups for team building. (CSA)
- capable of attending to customers and communicating effectively in response to enquiries.
- Manage to lead a guided tour while providing comments.
- maintained up-to-date knowledge of product and service changes.
- training new personnel regarding company operations, policies, and services.
- delivered prompt service to prioritize customer needs.
contact: Supervisor En Zaki, 012-688-7415
Facilitator
OUTREC Melaka
Melaka
12.2018 - 05.2019
- evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
- Planned special team-building events for program participants based on changing needs, times of year, and availability.
- gathered data about course success and participant experiences to help with future course planning.
- liaise between trainers and course participants.
Education
Diploma - Tourism Management
Politeknik Ibrahim Sultan, MARA
Johor Bharu 03.2016 - 06.2019
Bachelor - Tourism Management
Universiti Teknologi Mara - UiTM Kampus Bandaraya
Melaka 09.2019 - 08.2022
Skills
Filmora
Additional Information
- participated in SERBA SERBI 2022 as a vendor for vintage and thrift shops at Central Market, Kuala Lumpur.
- Substitute kindergarten teacher at Sri Delima, USJ 2.
Timeline
Customer Service Representative Intern
AQUARIA KLCC
03.2022 - 06.2022
Bachelor - Tourism Management
Universiti Teknologi Mara - UiTM Kampus Bandaraya
09.2019 - 08.2022
Facilitator
OUTREC Melaka
12.2018 - 05.2019
Diploma - Tourism Management
Politeknik Ibrahim Sultan, MARA
03.2016 - 06.2019
Hobbies
Reading has always been an important part of my life, and my favourite writers are Chris Bradford and Natsuo Kirino, whose writing genuinely draws out the actions and thriller that follow from their ardent writings. I like sewing and embroidery in my spare time. This hobby helps me to earn some extra money.
Hobbies
Reading has always been an important part of my life, and my favourite writers are Chris Bradford and Natsuo Kirino, whose writing genuinely draws out the actions and thriller that follow from their ardent writings. I like sewing and embroidery in my spare time. This hobby helps me to earn some extra money.
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