Nuredah Aidal

Work History

Forest Interactive Sdn Bhd

01.2019 - Current

Streamlined and developed procedures, implemented office rules and HR policies, ensured compliance with SOPs, and improved efficiency.
Prepared official letters, including bank opening letters for new joiners.
Implemented process improvements to shape organizational culture, optimize procedures, and support company growth.
Supervised and monitored the work of administrative staff.
Managed corporate insurance coverage for employees.
Directed initiatives to improve the work environment, company culture, and overall business strategy.
Monitored and maintained three offices in the KL branch, arranging necessary repairs.
Prepared and securely filed company secretarial documents and vendor contracts.
Managed Employment Pass Applications for Foreign Knowledge Workers and acted as the point of contact with MDEC.
Oversaw the offboarding process for resigning employees, including conducting exit interviews.
Provided support to employees on various HR-related topics, such as leave and compensation, resolving any issues that arise.
Participated in and supported People Ops projects and events, such as internal engagement activities and birthday celebrations.

Forest Interactive Sdn Bhd

01.2015 - 01.2018

Implemented inventory management systems, reducing stock discrepancies and wastage.
Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
Coordinated logistics activities, ensuring timely delivery of products and services to clients.
Managed cross-functional teams to achieve project goals on time and within budget.
Streamlined operations by implementing efficient processes and systems.

Forest Interactive Sdn Bhd

11.2012 - 08.2014

Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
Coordinated logistics activities, ensuring timely delivery of products and services to clients.
Managed cross-functional teams to achieve project goals on time and within budget.
Negotiated supplier discounts to improve bottom line.
Efficiently and effectively identified and solved all problems that impacted direction of business.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted for Reimbursement process in MDEC for Internship Program
Get monthly updates from Local University on availability for Internship Program.

Agoda (M) Sdn Bhd

01.2010 - 05.2012

Provided customers with updates and periodic statements on service developments and changes in trends.
Listened to customers' questions and concerns to provide answers or responses.
Offered personalized solutions to customer issues, resulting in improved loyalty and retention rates.
Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Reduced response times with effective prioritization of tasks and efficient time management skills.
Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Provided personalized support to customers by understanding their unique needs and preferences.
Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.

M Mode Mobile Sdn Bhd

03.2009 - 06.2010

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Responded to customer calls and emails to answer questions about products and services.
Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
Streamlined communication between customers and internal departments for timely issue resolution.

Met Global Sdn Bhd

06.2006 - 05.2008

Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Updated account information to maintain customer records.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.