Summary
Overview
Work History
Education
Skills
Timeline
Generic
NURDIYANA BINTI ISMAIL

NURDIYANA BINTI ISMAIL

Customer Services With 5 Years Of Experiences To Providing Quality Care For Customer Satisfaction .Dedicated To Identifying Customer Needs & Delivering Effective Solutions To All Problems.
Seremban,05

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Customer Service Representative

GDEX EXPRESS SDN BHD
02.2019 - Current
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

DIPLOMA IN MARKETING -

POLITEKNIK PORT DICKSON
Port Dickson, 05
04.2001 -

Sijil Pelajaran Malaysia (SPM)

Sekolah Menengah Kebangsaan Lui Barat
12.2013

Skills

  • Microsoft Office Suite

  • Follow-up skills

  • Customer service excellence

  • Customer satisfaction measurement

  • Customer Relations

  • Understanding Customer Needs

  • Calm and Professional Under Pressure

  • Team Development

  • Multitasking Abilities

Timeline

Customer Service Representative

GDEX EXPRESS SDN BHD
02.2019 - Current

DIPLOMA IN MARKETING -

POLITEKNIK PORT DICKSON
04.2001 -

Sijil Pelajaran Malaysia (SPM)

Sekolah Menengah Kebangsaan Lui Barat

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NURDIYANA BINTI ISMAIL Customer Services With 5 Years Of Experiences To Providing Quality Care For Customer Satisfaction .Dedicated To Identifying Customer Needs & Delivering Effective Solutions To All Problems.