Microsoft Office ( Word, Excel, Visio)
Nurdiyana Sulaiman
Senior Crisis Management Manager
Puchong
Summary
Experienced candidate in banking, specializing in business continuity, crisis management, and operational risk. Proven track record of driving organizational excellence and fostering dynamic leadership to achieve exceptional results. Passionate about navigating challenges and ensuring operational resilience in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Crisis Management Manager
RHB Bank Berhad
9 2022 - Current
- Conducted comprehensive Business Impact Analysis (BIA) & Risk Assessment (RA) exercises, guiding business units and ensuring compliance with regulatory requirements
- Reviewed and updated BCM-related frameworks, policies, and guidelines, enhancing operational resilience and compliance standards
- Facilitated emergency management training for staff and conducted emergency drills
- Utilized data analysis to assess potential threats, enabling proactive measures to reduce future incidents
- Supported senior leadership decision-making by providing timely insights into ongoing crises and their potential impact on organization
- Evaluated post-crisis recovery efforts, identifying areas for improvement and updating strategies accordingly
- Developed business continuity plans to minimize disruptions during crises, ensuring seamless operations under challenging circumstances
AVP
MUFG Bank (M) Berhad
09.2017 - 09.2022
- Led business continuity management and Shariah risk assessment activities, ensuring alignment with operational risk frameworks and regulatory standards
- Managed operational risk matters, including Risk & Control Self Assessments (RCSA) and Key Risk Indicators (KRI) monitoring, fostering a culture of risk awareness and compliance
- Acted as a subject matter expert (SME) on operational risk-related topics, providing strategic guidance and support to cross-functional teams.
Manager
OCBC Bank (M) Berhad (Risk & Prevention)
04.2016 - 08.2017
- Conducted operational risk reviews, monitored key risk indicators, and provided advisory on regulatory and operational risk-related matters, contributing to enhanced risk management practices
- Successfully conducted HACKATHON for Operations & Technology division, fostering innovation and collaboration in risk prevention initiatives
- Implemented compliance, operational, and technology risk prevention initiatives and programs, ensuring alignment with regulatory requirements and industry best practices.
- Supported organization's risk management goals, strategies and processes
Manager
OCBC Bank (M) Berhad (Treasury Operations)
02.2014 - 04.2016
- Spearheaded process/control improvement initiatives and promoted risk awareness programs, enhancing risk control culture and mitigating operational risks
- Reviewed, developed, and implemented policies & procedures for departmental compliance, ensuring adherence to regulatory standards and industry guidelines
- Coordinated Business Continuity Planning (BCP) and ensured timely submission of regulatory requirements, contributing to operational resilience and continuity readiness.
Consultant
Friday Concepts Sdn Bhd
09.2012 - 02.2014
- Assisted in projects related to Enterprise Risk Management, Business Continuity Management, and Islamic Finance, providing expert consultation and support to clients
- Developed and maintained good working relationships with clients, ensuring customer satisfaction and effective project delivery
- Contributed to business development activities, including marketing, proposal preparation, and client engagement, expanding company's consulting services portfolio.
Education
Bachelor of Business Administration (Hons) - Islamic Banking
Universiti Teknologi MARA (UiTM)
Shah Alam 09.2006 - 05.2008
Diploma in Banking - Banking And Financial Support Services
Universiti Teknologi MARA (UiTM) Segamat
Johor 05.2002 - 05.2005
Skills
Crisis Management
undefinedCertification
Associate Qualification in Islamic Finance – IBFIM
Tel
+6016-3119706
Software
Timeline
AVP
MUFG Bank (M) Berhad
09.2017 - 09.2022
Manager
OCBC Bank (M) Berhad (Risk & Prevention)
04.2016 - 08.2017
Manager
OCBC Bank (M) Berhad (Treasury Operations)
02.2014 - 04.2016
Consultant
Friday Concepts Sdn Bhd
09.2012 - 02.2014
Bachelor of Business Administration (Hons) - Islamic Banking
Universiti Teknologi MARA (UiTM)
09.2006 - 05.2008
Diploma in Banking - Banking And Financial Support Services
Universiti Teknologi MARA (UiTM) Segamat
05.2002 - 05.2005
Senior Crisis Management Manager
RHB Bank Berhad
9 2022 - Current
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