Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Work Preference
Languages
Timeline
Nur Diyana Ab Malik

Nur Diyana Ab Malik

People Experience Associate
Taman Melati, Kuala Lumpur

Summary

Experienced Associate with over three years of operational support and human resources expertise. Skilled in enhancing employee satisfaction and streamlining processes. Proficient in Workday management, onboarding, and case management for efficient handling of high-volume requests with precision and compliance. Adept at effective communication with diverse stakeholders, fostering a collaborative environment that enhances recruitment and talent acquisition efforts. Passionate about continuous learning and driven to adapt in fast-paced settings, consistently delivering results aligned with organizational goals.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

People Experience Associate

ResMed
11.2021 - 04.2025
  • Resolve routine requests received through global case management portal promptly with high satisfaction from the customer (employee) and use judgement to escalate to the next level.
  • Provides daily end-to-end Employee Life Cycle administration support, including onboarding (Oversee the completion and verification of background checks), offboarding, internal transfers, and employment contract management.
  • Process and monitor all local documentation required for employees via DocuSign.
  • Manage tuition reimbursement under employee benefits.
  • Manage data in Workday; this will include ensuring accurate data is entered and maintained in the system and periodically performing data audits.
  • Provide necessary information to ADP Unemployment as required.
  • Initiate the Glint survey to gather employee feedback within the team.
  • Generates and distributes standard and ad hoc reports for various requests and customer groups in line with business requirements.
  • Maintains all Workday payroll inputs. Partner with the People Experience Operations Specialists, flexing to assist with important foundational and operational HR as needed for complex and time sensitive requests.
  • Promote the usage of self-service and guide the employees on how to access and navigate. Use procedures, policies, knowledge database and other reference materials to assist in answering requests ensuring information is relevant, current, and clear.
  • Be part of or involve in People Team transition support; this will include Talent Acquisition, Global Mobility, Compensation and/or other admin support. Document control for defined operations processes to ensure compliance with policy, quality and statutory requirements.
  • Support any ad-hoc requests, tasks or projects as and when needed. Management of Learning System (Cornerstone OnDemand, Objective, Change Note) Ensure the LMS system is managed and maintained as per Standard Operating Procedure (SOP) to support all internal learning requests.
  • Complete Learning assignments as per Quality and Compliance and Global team requests Set up virtual learning sessions and provide support for on-going training.

Talent Acquisition Coordinator

ResMed
04.2021 - 10.2021
  • Fully cross-trained with global processes to support cross-country for all Business Processes and Workday Cases
  • Supports Ad-Hoc Tasks
  • Attends to high-volume transactional (less complex) requests & tasks
  • Coordinating high volume interviews for APAC Region, communicate effectively with hiring managers, stakeholders and candidates to ensure a smooth and best candidates experiences with us
  • Communicating with various level of stakeholders to get feedback for interview arrangements, ensuring feedbacks are relayed to the candidates in timely manner and candidates' expectations are managed accordingly
  • Finding and filtering job applicants and performing reference checks according to the policy, ensuring due diligence is in place and any red flags are being raised to the appropriate parties
  • Consulting and partnering with hiring managers to discover candidate requirements and specific job objectives which ensure the correct talents
  • Provide administrative support for the Talent Acquisition Team
  • Scheduling candidate's interview sessions via Zoom and in-person interviews
  • Initiating and monitoring pre-employment screenings in Workday
  • Reviewing applicants to evaluate if they meet the position requirements
  • Resolving multiple panel interviews for different time zones by finding the midpoint for all parties involved in the interview session

Recruitment Coordinator

Randstad Sourceright
04.2017 - 10.2019
  • Execute a unique sourcing methodology, which is known as Total Talent Sourcing Methodology (TTSM) based on active sourcing for passive candidates
  • Coordinate high complexity interviews for North America Region communicating with Partners, Managers, Executive Assistants and candidates as appropriate
  • Work closely with the Executive Assistant who is responsible for scheduling, providing necessary information and coordinating interviewing day
  • Consult with hiring managers to discover candidate requirements and specific job objectives
  • Design and implement overall recruiting strategy
  • Scheduling candidates especially from United States and Europe with phone, Skype and in-person interviews
  • Coordinate travel and accommodation, book rental cars, flights and setting up meeting rooms
  • Process invoices and candidate travel expenses
  • Maintain/update experienced hiring reporting interview central using SAP success factor
  • Stay up to date with current recruiting methods

Business Process Specialist

AIG Shared Services (M) Sdn Bhd
10.2016 - 04.2017
  • Follow up with the organization's clients to ensure that their requests are accurately provisioned, and issues are sufficiently resolved
  • Opening and closing accounts, processing requests, and collecting the required information regarding matters or complaints that require further attention
  • Data validation and entry of customer proposal, applications and transactions into specific line of business policy processing system
  • Ensure processing turnaround time for policy application/transaction processing is adhered
  • Generation of quotations, new policies, renewals, endorsements, cancellations and claims and administrative works by assisting the underwriter with preparation tasks and also i-suite clean-up

Business Process Associate

AIG Shared Services (M) Sdn Bhd
02.2013 - 10.2016
  • Perform business processing transactions that require screening and encoding of data fields
  • Data validation and entry of customer proposal and application into specific business policy processing system
  • Review and make necessary correction on the system
  • Review and analysis on business performance (P&L) with business unit heads
  • Analyse monthly/quarterly forecast and challenging the unit on cost
  • Monitor and manage target given by the Team Leader
  • Any other task assigned from time to time

Education

Bachelor of Arts (Hons) - Administrative Management

Kuala Lumpur Metropolitan University
01.2010 - 01.2012

Diploma - E-Secretaryship

Cosmopoint College of Technology
01.2005 - 01.2007

Skills

Workday HR

Personal Information

  • Date of Birth: 12/31/87
  • Nationality: Malaysian

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Languages

English
Advanced (C1)
Malay
Bilingual or Proficient (C2)

Timeline

People Experience Associate - ResMed
11.2021 - 04.2025
Talent Acquisition Coordinator - ResMed
04.2021 - 10.2021
Recruitment Coordinator - Randstad Sourceright
04.2017 - 10.2019
Business Process Specialist - AIG Shared Services (M) Sdn Bhd
10.2016 - 04.2017
Business Process Associate - AIG Shared Services (M) Sdn Bhd
02.2013 - 10.2016
Kuala Lumpur Metropolitan University - Bachelor of Arts (Hons), Administrative Management
01.2010 - 01.2012
Cosmopoint College of Technology - Diploma, E-Secretaryship
01.2005 - 01.2007

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Nur Diyana Ab MalikPeople Experience Associate