Nur Azuanah Masri
Outlet Manager
Batu Caves
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Outlet Manager
Foto-Zzoom Sdn Bhd
12.2023 - Current
- Managed weekly inventory transactions by creating templates to track optimal kiosk merchandises and the stocks of detergent.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Reported issues to higher management with great detail.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assessed sales reports to identify and enhance sales performance, and support inventory oversight.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Answered questions about store policies and addressed customer concerns.
Sales & Marketing Support Cum Admin
Mag Wealth Management Sdn Bhd
02.2020 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
RMS Recovery Association Sdn Bhd
12.2018 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Operation Support Executive
Orchid Bistro Sdn Bhd
04.2017 - 11.2018
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
Education
MBA - Economics
Universiti Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia 04.2001 -
BBA - Financial Economics
Universiti Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
- Store operations
- Employee Relations
- Sales negotiation
- Staff Scheduling
- Operations Management
- Facility Maintenance
- Problem-Solving
Timeline
Outlet Manager
Foto-Zzoom Sdn Bhd
12.2023 - Current
Sales & Marketing Support Cum Admin
Mag Wealth Management Sdn Bhd
02.2020 - 11.2024
Administrative Assistant
RMS Recovery Association Sdn Bhd
12.2018 - 01.2020
Operation Support Executive
Orchid Bistro Sdn Bhd
04.2017 - 11.2018
MBA - Economics
Universiti Malaysia Sabah
04.2001 -
BBA - Financial Economics
Universiti Malaysia Sabah
04.2001 -
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