NURAZRINA ASRI

Responsible for ensuring efficient, accurate and compliant processing of domestic and international payment transactions. This involve role involves monitoring payment systems, resolving discrepancies, and providing exceptional service to internal and external stakeholders while adhering to regulatory guidelines. Ensure adherence to anti-money kaundering (AML), sanctions screening, and Know Your Customer (KYC) requirements.

1. Account Management
- Open, maintain, and close customer accounts (savings, current, fixed deposits).
- Assist customers in selecting suitable banking products/services.
- Update customer records and ensure proper documentation (e.g., KYC/AML compliance).

2. Transaction Processing
- Handle cash deposits, withdrawals, fund transfers, and cheque processing.
- Assist with remittances, bill payments, and other routine banking transactions.

3. Customer Support
- Address inquiries (in-person, phone, email) regarding accounts, loans, or bank services.
- Resolve complaints or escalate issues to the relevant department.
- Guide customers on digital banking (online/mobile app) usage.

4. Cross-Selling & Promotion
- Recommend bank products (credit cards, loans, insurance, investments) based on customer needs.
- Achieve sales targets for referrals and new accounts.

5. Compliance & Administration
- Verify customer IDs and documents to prevent fraud (e.g., AML/KYC checks).
- Ensure adherence to bank policies and regulatory requirements.
- Maintain accurate records and prepare daily reports.

6. Branch Operations Support
- Assist with clerical tasks (filing, record-keeping, cash handling).
- Coordinate with other departments (e.g., sales, loans) for seamless service.

Provides administrative and operational support to the sales team, ensuring smooth customer onboarding, documentation, and compliance with banking policies. The role acts as a bridge between sales, operations, and customers to enhance efficiency and service quality.

• Cross-sold bank products and services to meet customer needs and provide options.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Collaborated with branch team members to achieve monthly sales targets and improve overall performance.