Summary
Overview
Work History
Education
Skills
Timeline
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NURAZLINDA BINTI SULAIMAN

NURAZLINDA BINTI SULAIMAN

Admin Assistant

Summary

Seeking a challenging opportunity where, I will be able to utilize my strong organizational skills, educational background and ability to work well with people, which will allow me to grow personally and professionally

Overview

2026
2026
years of professional experience
2
2
Languages

Work History

Administrative Clerk

SITI JUHANA & PARTNERS
02.2021 - Current


  • Every month handling almost hundred new accident cases, which includes filling out and organizing claim documents, verifying the accuracy of details, and then entering the claims into the Merimen system and need to accomplish before the deadline.
  • Ensure all documents are complete and accurate, filling out any missing details or requesting necessary information from the claimant.
  • Monitor the progress of claims, track deadlines, and ensure timely resolution of each case.
  • Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
  • Prepare a discharge voucher for payment after negotiation, ensure it accurately reflects the agreed-upon terms and conditions. This includes the final payment amount, any outstanding amounts, and any agreed-upon conditions for release of the payment. The discharge voucher should be clear, transparent, and avoid any ambiguity to prevent future disputes.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Boosted department efficiency with timely completion of assigned tasks.
  • Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
  • Managed filing system, entered data and completed other clerical tasks.

Debt Collector

BANK RAKYAT
09.2018 - 05.2020
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Collected on delinquent accounts to reduce overdue balances.

Part-Time Screener Interview

ZEST RESEARCH CONSULTANCY SDN BHD
  • Screener Interview
  • Make a call for product training
  • Q&A Section to ensure that has a right person we need for product training.

Part-Time Telemarketer

REDBERRY CONTACT CENTER
  • Telemarketing

Education

Malaysian Certificate Education -

SEK MEN SRI PANTAI
01.2010 - 2014.01

Diploma - Office Administration

COLLEGE MCS BANTING
Banting, Selangor
01.2015 - 2018.01

Skills

  • Microsoft Application (Word, Excel, Power point,Outlook)
  • Administrative Assistant
  • Database Admin
  • Merimen System
  • Outbound and inbound calls
  • Telemarketing expertise
  • Negotiation and persuasion
  • Multitasking Abilities

Timeline

Administrative Clerk

SITI JUHANA & PARTNERS
02.2021 - Current

Debt Collector

BANK RAKYAT
09.2018 - 05.2020

Diploma - Office Administration

COLLEGE MCS BANTING
01.2015 - 2018.01

Malaysian Certificate Education -

SEK MEN SRI PANTAI
01.2010 - 2014.01

Part-Time Screener Interview

ZEST RESEARCH CONSULTANCY SDN BHD

Part-Time Telemarketer

REDBERRY CONTACT CENTER

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