NUR AZLEEN NATASHA BADROHISHAM
Summary
Experienced in establishing and maintaining exceptional communication and relationships with clients. Proven ability to deliver outstanding customer service. Expertise in time management and extensive knowledge of the customer service industry. Efficiently handles customer inquiries and transactions. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Warehouse Assistant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
BUSINESS DEVELOPMENT EXECUTIVE
VMG TRANSPORT SDN BHD
02.2024 - 05.2024
- Identified and pursued new business opportunities that can possibly increase revenue for the company
- Followed up and arranged appointments with new customers to create new business
- Developed and maintained strong relationships with customers that resulted in increased customer loyalty
- Analyzed customer feedback to improve product offering and customer satisfaction.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks.
WAREHOUSE OFFICER (BONDED AREA)
MS SUPPLY CHAIN SOLUTION (M) SDN BHD
09.2023 - 01.2024
- Alerted on incoming and outgoing emails from partner
- Checked SI summary of daily outgoing shipment and ensure incoming part received in good condition
- Issued Cargo Abnormality Report (CAR) if any and reported to partner to get advice on their cargo
- Measured m3 for new part registration and updated in master list
- Liaised with Fedex and partner about shipping document
- Prepared billing for direct partner and Sony partner
- Prepared monthly KPI report for department
- Prepared billing for additional charges (PQA service) for every partner
- Prepared stock report and stock movement for each partner and sent by weekly basis
- Ensure inventory count 100% accurate
- Ready for any multitask job given by superior.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Improved team performance, conducting regular training sessions on product knowledge and customer service skills.
- Work closely with TASCO team for custom matters
WAREHOUSE OFFICER ( NON BONDED AREA)
MS SUPPLY CHAIN SOLUTION (M) SDN BHD
09.2022 - 09.2023
- Worked with Planner Team to support generate outgoing invoices and packing list for shipment
- Ensured each container loaded in its optimal capacity
- Booked container for each shipment
- Controlled D-lot and make sure to follow FIFO system
- Liaised with Shipping Line for documentation and booking amendment
- Issued Cargo Abnormality Report (CAR) if any
- Measured M3 for new part registration
- Prepared monthly billing for certain parts in warehouse
- Ready for any multitask job given by superior.
- Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or product loss.
- Maintained current inventory tracking information using warehouse management system.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Oversaw, supervised and directed warehouse workers to achieve performance targets.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
PART TIMER CASHIER
99 SPEEDMART
04.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Managed customer complaints in a professional and courteous manner, ensuring a high level of customer service
- Stocked shelves and ensured product displays were organized and attractive
Education
BSc (Hons) Transportation and Logistics -
MALAYSIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
06.2022
Diploma in Banking Management -
Jasin Vocational College
11.2016
Skills
- Microsoft Office
- Communication skill
- Ability to multitask
- Adaptability
- Fast learner
- Customer Service
- Decision-Making
- Inventory Control
- Data Recording
- Warehouse Management
- Bilingual (Malay & English)
- Documentation And Reporting
Timeline
BUSINESS DEVELOPMENT EXECUTIVE
VMG TRANSPORT SDN BHD
02.2024 - 05.2024
WAREHOUSE OFFICER (BONDED AREA)
MS SUPPLY CHAIN SOLUTION (M) SDN BHD
09.2023 - 01.2024
WAREHOUSE OFFICER ( NON BONDED AREA)
MS SUPPLY CHAIN SOLUTION (M) SDN BHD
09.2022 - 09.2023
PART TIMER CASHIER
99 SPEEDMART
04.2019 - 07.2019
BSc (Hons) Transportation and Logistics -
MALAYSIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Diploma in Banking Management -
Jasin Vocational College
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