APAC Region: Malaysia, Singapore, Philippines, Bangladesh
Progressive Roles Held:
- Compensation & Benefits Executive – APAC (Dec 2021 – Sep 2022)
- Compensation & Benefits Officer – APAC (Apr 2020 – Nov 2021)
- Human Resource Assistant (Aug 2018 – Mar 2020)
Compensation & Benefits | Regional Payroll Administration
- Managed end-to-end payroll across four APAC countries, ensuring accuracy, compliance, and timely processing of statutory payments, bonuses, and ad hoc salary changes.
- Supported regional C&B initiatives including bonus disbursements, salary reviews, and compensation benchmarking aligned with company policies and local legislation.
- Resolved employee payroll grievances, tax matters, and benefits inquiries in collaboration with finance, legal, and compliance departments.
Benefits & Insurance Administration
- Administered employee benefits including GHS, GPA, outpatient care, medical reimbursements, leave tracking, and entitlements across APAC.
- Liaised with insurance partners for claims support, benefit clarifications, and policy renewals, ensuring high service satisfaction.
- Ensured timely updates of employee insurance status and claims records into the HR system for real-time tracking and reporting.
HR Systems & Reporting
- Proficient in SAP, TimeSoft, Fusion, and in-house HRIS tools.
- Produced and analyzed monthly payroll, claims, and cost simulation reports for management and finance.
- Maintained accurate employee data and processed changes throughout the employee lifecycle.
HR Operations & Compliance
- Conducted exit interviews, handled offboarding processes, and ensured final settlements were processed with statutory compliance.
- Managed visa applications and permit renewals for expatriates and foreign workers in the region.
- Ensured proper implementation of company policies, SOPs, and labor law requirements in HR operations.
Recruitment & Onboarding Support
- Supported the onboarding process: preparing offer documents, coordinating background checks, and enrolling employees into payroll and benefits systems.
Employee Engagement
- Coordinated employee recreational events, engagement activities, and wellness initiatives to promote staff morale and workplace culture.
Projects & Process Improvements
- Insurance Provider Migration Project
Led the successful transition of staff insurance from Hong Leong Assurance to AIA, ensuring seamless coverage, enhanced benefit offerings, and timely communication to employees. Coordinated with brokers, HR, and finance teams to complete the migration with no service disruption.
- Outpatient Claims Digitization Initiative
Spearheaded the move from manual outpatient claim processing to a fully system-based tracking solution, improving accuracy, speeding up approvals, and reducing administrative burden by over 40%.
- Project Lead – Company Annual Dinner (Event Planning & Execution)
Served as Project Lead for the company’s Annual Dinner event, overseeing end-to-end planning including vendor selection, budgeting, theme coordination, logistics, agenda setting, and staff engagement activities. Successfully executed the event with over [insert number if known] attendees, receiving positive feedback from senior leadership and employees