NURAZIRA BINTI ALIAS

Compensation & Benefits

• Manage and submit insurance and SOCSO claims for employees.
• Liaise with insurance brokers to resolve and process staff insurance claims.
• Administer and monitor employee benefits including insurance plans, annual leave, and sports club house entitlements, ensuring adherence to company policies.
• Maintain and update employee records and benefits information in the HR system.

Payroll & Billings

• Responsible for full spectrum of payroll processing using HR System, including OT calculation, commissions, and monthly salary payments.
• Ensure timely and accurate payroll execution, capturing all changes such as promotions, transfers, unpaid leave, resignations, and terminations.
• Calculate and pro-rate leave entitlements and prepare final settlements for resigning staff.
• Ensure compliance with statutory obligations: monthly CP22/CP21 submissions, and preparation of EA & E forms.
• Prepare monthly payroll-related reports:
  Commission reports
  OT analysis
  Claims reports
  Staff pay-out summaries
• Generate staff cost simulation reports upon request from Property Management Directors.
• Prepare and issue monthly Property Management billings to clients within stipulated deadlines.
• Liaise with Property Management personnel regarding billing issues, client inquiries, and issuance of credit/debit notes.
• Ensure lawful, accurate salary deductions and statutory contributions.
• Prepare salary increment and bonus schedules for management review.
• Act as system administrator for payroll and HR platforms, including Worksy and Time Software, and coordinate with vendors for troubleshooting and updates.

Projects & System Implementation

• Successfully led and coordinated the migration project from Timesoft to Worksy, ensuring smooth data transition, minimal downtime, and full continuity in payroll and HR operations.
• Worked closely with software vendors, HR, and Finance teams to validate data accuracy, perform system testing, and train internal users.
• Developed and refined internal SOPs to reflect new workflows post-migration and improved overall payroll and claims process efficiency.

APAC Region: Malaysia, Singapore, Philippines, Bangladesh
Progressive Roles Held:

• Compensation & Benefits Executive – APAC (Dec 2021 – Sep 2022)
• Compensation & Benefits Officer – APAC (Apr 2020 – Nov 2021)
• Human Resource Assistant (Aug 2018 – Mar 2020)

Compensation & Benefits | Regional Payroll Administration

• Managed end-to-end payroll across four APAC countries, ensuring accuracy, compliance, and timely processing of statutory payments, bonuses, and ad hoc salary changes.
• Supported regional C&B initiatives including bonus disbursements, salary reviews, and compensation benchmarking aligned with company policies and local legislation.
• Resolved employee payroll grievances, tax matters, and benefits inquiries in collaboration with finance, legal, and compliance departments.

Benefits & Insurance Administration

• Administered employee benefits including GHS, GPA, outpatient care, medical reimbursements, leave tracking, and entitlements across APAC.
• Liaised with insurance partners for claims support, benefit clarifications, and policy renewals, ensuring high service satisfaction.
• Ensured timely updates of employee insurance status and claims records into the HR system for real-time tracking and reporting.

HR Systems & Reporting

• Proficient in SAP, TimeSoft, Fusion, and in-house HRIS tools.
• Produced and analyzed monthly payroll, claims, and cost simulation reports for management and finance.
• Maintained accurate employee data and processed changes throughout the employee lifecycle.

HR Operations & Compliance

• Conducted exit interviews, handled offboarding processes, and ensured final settlements were processed with statutory compliance.
• Managed visa applications and permit renewals for expatriates and foreign workers in the region.
• Ensured proper implementation of company policies, SOPs, and labor law requirements in HR operations.

Recruitment & Onboarding Support

• Supported the onboarding process: preparing offer documents, coordinating background checks, and enrolling employees into payroll and benefits systems.

Employee Engagement

• Coordinated employee recreational events, engagement activities, and wellness initiatives to promote staff morale and workplace culture.

Projects & Process Improvements

• Insurance Provider Migration Project
  Led the successful transition of staff insurance from Hong Leong Assurance to AIA, ensuring seamless coverage, enhanced benefit offerings, and timely communication to employees. Coordinated with brokers, HR, and finance teams to complete the migration with no service disruption.
• Outpatient Claims Digitization Initiative
  Spearheaded the move from manual outpatient claim processing to a fully system-based tracking solution, improving accuracy, speeding up approvals, and reducing administrative burden by over 40%.
• Project Lead – Company Annual Dinner (Event Planning & Execution)
  Served as Project Lead for the company’s Annual Dinner event, overseeing end-to-end planning including vendor selection, budgeting, theme coordination, logistics, agenda setting, and staff engagement activities. Successfully executed the event with over [insert number if known] attendees, receiving positive feedback from senior leadership and employees

HR Operations & Administration Responsibilities

• Employee Lifecycle Management
  Enroll and terminate employees in accordance with qualifying benefit programs (insurance, leave, claims, etc.).
  Maintain accurate and up-to-date staff records in the HRIS system, ensuring smooth onboarding and offboarding processes.
  Assist with employee exit procedures, including clearance forms, final payments, and system deactivation.
• Payroll & Reimbursements
  Request, collect, review, and process staff reimbursements, ensuring proper documentation and timely coordination with Finance for payment.
  Resolve general payroll processing issues and address employee queries related to salary, claims, and deductions.
  Manage timesheet and leave submissions, verifying accuracy and proper authorization before payroll cut-off.
• Data Management & Reporting
  Input new employee information into the HRIS database and generate standard payroll and HR reports as needed.
  Maintain staff directory and contact information in coordination with field office HR personnel, ensuring real-time updates.
• Onboarding & Staff Communications
  Collect documentation and compile new hire induction folders, ensuring new employees have all relevant materials.
  Prepare and distribute company-wide introductions for new joiners to support integration and team engagement.