Nur Azimah Muhamad Raja
Risk, Quality And Finance
Seri Kembangan
Summary
Dedicated employee when it comes to providing quality care for ultimate team/department satisfaction. Proven ability to establish and maintain excellent communication and relationships with team.
Able to adapt in different team changes. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Risk Arbitration Quality Analyst
Bytedance Precision Malaysia (Tiktok)
07.2024 - Current
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Perform targeted reviews, open-source intelligence (OSINT) investigations, etc., in order to ensure compliance, examine actor accounts, and their related characteristics.
- Reevaluate high-risk actor status decisions from Monetization teams, providing specific feedback and RCAs to internal and external stakeholders, as necessary.
- Created and revised procedures, checklists, and job aids to reduce errors.
- Contribute to team effort by accomplishing related tasks as needed.
- Maintain focus on data integrity and producing work of the highest quality.
Accounts Receivable - Collectors
Wilmar GBS Penang
1 2021 - 4 2021
- Answer call enquiries from customers and call customers regarding overdue payments (customers from AU and NZ).
- Reconcile customer accounts.
- Settle customer cases via Salesforce.
- Pull out invoices and statements of accounts via SAP.
- Provide proof of delivery to customers via systems like VMS, MainChain, 04 Management Suit, and Salesforce.
- Prepare release and block order report.
- Prepare Letter of Demand for customers who did not pay overdue on time via WebCollect.
- Prepare GL Detail Tie Up Report.
- Reply to customer daily email enquiries.
- Ad Hoc tasks.
Compliance Accountant Intern
Motorola Solutions Malaysia Sdn Bhd
12.2019 - 2 2020
- APAC VAT/WHT reporting to Corp Finance.
- Malaysian Central Bank Intercompany reporting,
- Processing payables and invoices
- Various entities' general ledger report validations.
- Handled the preparations for PowerPoint Slides for a team meeting,
- Familiar with iProcurement, EBS, and Oracle systems.
Compliance Specialist Bytedance Malaysia (Tiktok Project) - QA
Bytedance Precision Malaysia (Tiktok)
7 2022 - 07.2024
- Act as the 2nd line quality auditor to check BPO vendor's quality result and ensure overall monetization security and integrity.
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.
- Work closely and hand in hand with other departments to respond immediately to relevant quality-related needs.
- Participate in quality calibrations with BPO vendor teams to continuously drive their policy understanding and quality result.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
- Work closely with advertisers to create ad policies, manage review processes, and more.
- Help build a quality assessment process and conduct quality assessment work by ensuring and evaluating the delivery quality of the global sellers, products, and contents reviewed.
- Conduct root cause data analysis and provide key actions to improve processes.
- Participate in the development of quality inspection standards, and continuously optimize the process and platform.
- Enhance moderation policy and work closely with local operations and safety teams.
- Produce structural feedback, support, and supervision, and act as a trusted point of contact for external stakeholders.
- Effectively communicate updates and developments with team members, trainers, and management.
- Produce statistical reports and insights on quality performance.
- -Proactively identify and resolve issues impacting the service delivery team by working with the team, peers, and management.
- Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
- Contribute to special projects that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
- Conduct trend analyses on customer satisfaction and other core measurements.
- Implement strategies to improve future operational results.
- Work with the Readiness, SOP, Training, and System teams to optimize new and existing processes impacting customers, sellers, and creators.
- Maintain the weekly, monthly, and bi-monthly reviews with teams and internal stakeholders.
- Ensure daily workflow tasks are completed within designated timelines.
Process Executive (Google Project)
Cognizant Malaysia
06.2021 - 06.2022
- Liaise with client (Google) on updated policies.
- Help platform uphold their Trust and Safety programs by providing real-time protection for their user base.
- Help uphold the ethical standards and maintain the legal compliance of digital businesses and online communities, protecting the reputation of online platforms and protection from inappropriate content and harassment on social media pages.
- Assist in new performing peers by having shadow sessions and training.
- Assisting Team Leads in monitoring team's monthly Performance Key Training.
- Underwent a quality and data analyst position for 1.5 months (training upgrade).
- Organized coaching sessions with peers that had errors on GS weeks.
- Handled presentations during internal/client calibrations.
- Delivers 'just-in-time' training to auditors on new or changing processes and 'refresher' training on existing processes on an as-needed basis.
- Conducting quality assurance monitors, coaching based on quality assurance monitors, and creating quality assurance reports.
- Works closely with leaders to aggregate, prioritize, and report on the top issues affecting accuracy.
- Manages investigations of escalations to understand the root cause(s), especially in cases where processes are new.
- Actively re-reviews accuracy audits to ensure consistency and alignment with internal standards and policies.
- Develops process documentation and aggregates feedback about the functionality of audit tools.
- Conducting agent training and delivering agent performance feedback.
- Mentors auditors on the use of audit tools and systems. (
- Currently an SME and provides shadowing sessions for lower quartile peers.
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
Admin and Account Assistant
Tan Cheah & Co Audit Firm
01.2020 - 02.2020
- Handle reporting to Suruhanjaya Syarikat Malaysia
- Prepare documents for declaration signatures.
- Assist clients via call on inquiries
- Prepare filings for invoices and client copy documents.
- Supported the timely completion of month-end closing activities, improving overall financial operations.
- Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
Telemarketer
Aset Kayamas
01.2020 - 01.2020
- Serving customers in a friendly manner.
- Communicating with people of different traits and backgrounds.
- Convincing customers to purchase properties.
Bookkeeper and Baker
Salbira Cakes & Cookies
01.2017 - 01.2017
- Serve customers.
- Bake cakes and cookies.
- Issue receipts to customers.
- Handle orders and packaging for customers.
- Handle basic bookkeeping and ledgers.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Education
Foundation in Business And IT -
AIMST University
Sungai Petani 01.2016 - 12 2017
Bachelor in Accounting and Finance - Accounting
University of Wollongong
Wollongong 01.2017 - 12 2020
Skills
Interpersonal Skills
Details
Address 1 : No 17B 2/7 Jalan Indah Taman University Indah, 43300 Seri Kembangan, Selangor
Address 2: No 2 Lrg BLM 3/10 Bandar Laguna Merbok, 08000 Sungai Petani, Kedah
0111096375
snowbellazimah@gmail.com
Placeofbirth
Kuching, Sarawak
Personal Information
- Date of Birth: 06/05/98
- Nationality: Malaysian
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Risk Arbitration Quality Analyst
Bytedance Precision Malaysia (Tiktok)
07.2024 - Current
Process Executive (Google Project)
Cognizant Malaysia
06.2021 - 06.2022
Admin and Account Assistant
Tan Cheah & Co Audit Firm
01.2020 - 02.2020
Telemarketer
Aset Kayamas
01.2020 - 01.2020
Compliance Accountant Intern
Motorola Solutions Malaysia Sdn Bhd
12.2019 - 2 2020
Bookkeeper and Baker
Salbira Cakes & Cookies
01.2017 - 01.2017
Bachelor in Accounting and Finance - Accounting
University of Wollongong
01.2017 - 12 2020
Foundation in Business And IT -
AIMST University
01.2016 - 12 2017
Accounts Receivable - Collectors
Wilmar GBS Penang
1 2021 - 4 2021
Compliance Specialist Bytedance Malaysia (Tiktok Project) - QA
Bytedance Precision Malaysia (Tiktok)
7 2022 - 07.2024
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