NUR AZILA AHMAD RAMLI
Admin Executive
SB 1704/2 MK 9 TANAH LIAT, 14000 BUKIT MERTAJAM PULAU PINANG
Summary
Personable and organized, with strong ability to manage multiple tasks efficiently. Equipped with solid understanding of office software and administrative procedures, coupled with excellent communication and problem-solving skills. Committed to contributing to team success through proactive support and effective coordination.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Admin Executive Cum Customer Service
Kita Packaging Sdn Bhd
Bukit Mertajam, Pulau Pinang
01.2023 - Current
- Handling a wide range of customer inquiries through various channels such as phone calls, email and social media
- Manage the sales process, including generating quotations, invoices and receipts
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Supported executive decision-making by preparing detailed reports on various business metrics and trends.
Admin Executive
Puncak Emas Infra Sdn Bhd
Kuala Kangsar, Perak
01.2019 - 01.2022
- Responsible handling important documents
- Responsible in managing memo/letter in or out orderly
- Maintain file documents in accordance with the ISO 9001: 2015 designated
- Planning and monitoring scope work of admin assistant in regarding matter of staff align with company policy
- Ensure management of staff in terms of hiring new staff, record attendance, managing leave applications, claim of payment, overtime work and others
- Manage the maintenance and purchase of assets for the staff used
- Calculate, collect and spend company money preferably
- Assist Manager on controlling finance of sections and record every inlet and outflow of petty cash
- Perform basic bookkeeping and complete banking transactions with proof of receipt
- Coordinate the management of public complaints, customer service management and implement welfare activities and gotong royong program
- Establish good relations between public and the department for maintain the image of the company
- Always keep technical problems related to computers, Wi-fi, machines printers, telephones, CCTV, CMMS systems, Pemantau Tapak apps and other related matters are handled well
Education
Bachelor of Administrative Science - Honours
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2016 - 01.2018
Diploma in Public Administration -
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2013 - 01.2016
Skills
- Problem solving
- Time Management
- Attention to detail
- Computer proficiency
- Administrative management
- Database coordination
REFERENCE
- Mr Daniel Goh
- Director of Kita Packaging Sdn Bhd
- daniel@kitapackaging sdn.bhd.
- +6012-408 9537
- Mr Khairul Shahran Bin Abdul Kadir
- Branch Manager Puncak Emas Infra Sdn Bhd
- khairul@peinfra.com
- +6012-225 6467
Timeline
Admin Executive Cum Customer Service
Kita Packaging Sdn Bhd
01.2023 - Current
Admin Executive
Puncak Emas Infra Sdn Bhd
01.2019 - 01.2022
Bachelor of Administrative Science - Honours
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2016 - 01.2018
Diploma in Public Administration -
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2013 - 01.2016