Nur Atiqah Abu Bakar
Nilai,Negeri Sembilan
Summary
Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services, and branch operations.
Overview
4
4
Certifications
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Marketing Communication Associate
Haus Cosmetics
Cheras, Selangor
06.2020 - Current
- After 6 months achieved to collect data and attract more salesusing the Facebook Page and FB Live
- Contributed video to all social media to increased data engagement for marketing
- Communicated product value, quality and style to educate and entice potential customers.
Real Estate Negotiator
Azmi Co (EA) Sdn Bhd
Ampang, Kuala Lumpur
02.2018 - 03.2020
- Liaised with customers, management and sales team to better understand and helping client to loan.
- Achieved more listing and well performed after collect booking and do online marketing
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
Sales Consultant
PNB Development
Kota Seriemas , Negeri Sembilan
01.2017 - 01.2018
- Created detailed sales presentations to communicate product features and market data.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Do more sales activity and financial advertisement to create awareness for new buyer.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Executive
UOB Call Centre
Kuala Lumpur, Kuala Lumpur
08.2015 - 03.2016
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
Personal Banker Trainee
RHB Berhad
NIlai, Negeri Sembilan
01.2014 - 12.2014
- Expanded client base by promoting new financial products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Maximized revenue through improved sales techniques and branch productivity.
Telesales Executive
Maybank Global Banking Malaysia
Bukit Jelutong, Selangor
05.2013 - 11.2013
- Promoted available products and services to customers during service, account management and order calls.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 70 outbound and inbound calls per day.
Customer Service Officer
Maxis Dealer
Nilai, Negeri Sembilan
01.2012 - 03.2013
- Identified issues, analyzed information and provided solutions to problems.
- Responded to customer requests for products, services and company information.
- Coordinated solutions for over 30 customer inquiries per day while meeting and exceeding performance quotas.
Education
Islamic Studies - Shariah
Universiti Kebangsaan Malaysia
Bangi Selangor 05.2008 - 05.2011
Diploma - Comparative Law & Shariah
Kolej Universiti Islam Melaka
Melaka 04.2004 - 03.2007
Skills
Customer service
undefinedCertification
Certificate Shariah Review, [Malaysian Young Shariah Scholar Association] USIM
Timeline
Marketing Communication Associate
Haus Cosmetics
06.2020 - Current
Certificate Shariah Review, [Malaysian Young Shariah Scholar Association] USIM
05-2019
Certificate Shariah Compliace, [ Malaysian Young Shariah Scholar Association] USIM
05-2019
Certificate Risk Management , [Malaysian Young Shariah Scholar Association] USIM
05-2019
Certificate Shariah Research, [ Malaysian Young Shariah Scholar Association]
05-2019
Real Estate Negotiator
Azmi Co (EA) Sdn Bhd
02.2018 - 03.2020
Sales Consultant
PNB Development
01.2017 - 01.2018
Customer Service Executive
UOB Call Centre
08.2015 - 03.2016
Personal Banker Trainee
RHB Berhad
01.2014 - 12.2014
Telesales Executive
Maybank Global Banking Malaysia
05.2013 - 11.2013
Customer Service Officer
Maxis Dealer
01.2012 - 03.2013
Islamic Studies - Shariah
Universiti Kebangsaan Malaysia
05.2008 - 05.2011
Diploma - Comparative Law & Shariah
Kolej Universiti Islam Melaka
04.2004 - 03.2007
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