NUR’ATIQAH ABDULLAH
Summary
Dedicated HR professional with comprehensive experience in designing, managing, and implementing HR policies. Expertise in key areas of employee management, including recruitment, performance appraisals, and terminations. Highly skilled in problem-solving, with a strong ability to resolve staff issues and address concerns effectively and efficiently.
Overview
13
13
years of professional experience
Work History
Assistant Manager, Human Capital Business Driver
Malaysia Aviation Group
09.2022 - Current
- Oversee organizational design, including job requisition, job evaluation, structural changes, and manpower control.
- Coordinate recruitment processes and promotion exercises.
- Gather data, analyze insights, and provide recommendations based on findings.
- Planned and executed human capital initiatives such as PMS, training, budget management, IR matters, employee engagement, welfare activities, and work council issues.
- Analyze manpower statistics and costs.
- Monitor the progress of Human Capital initiatives.
- Identify and implement productivity improvement initiatives.
- Manage employee movements, including transfers, probation, acting roles, secondments, unpaid leave, job assignments, and long-term illness.
- Drive change towards lean and agile practices within the BU, providing insights on people-related matters.
- Conduct data analysis as needed.
- Facilitate resource planning and rationalization at the divisional level, supporting medium-term planning.
- Track and update manpower statistics, support recruitment efforts, assist with team mobilization, and strategize future staffing based on business needs.
- Facilitate business process transformation.
- Collaborate with BU coordinators to align and achieve performance indicators, identify productivity improvements, and implement initiatives.
- Support and negotiate with BUs on matters related to OD, including job requisition, job evaluation, structure changes, benefits, and IR issues.
Senior Executive, Human Resource Operations
HABIB Jewels Group
11.2021 - 08.2022
- Accountable for filling vacant positions at HQ Habib Jewels Sdn Bhd within the specified timeline.
- Coordinate internal and external recruitment drives.
- Oversee the complete hiring process, from resume screening to issuing the Offer of Employment Letter.
- Maintain and update the HR System and Excel tracker with new joiner and employee movement information.
- Manage the employee resignation process.
- Address staff inquiries regarding wages, deductions, attendance, and time records.
- Provide support for special projects assigned by the Head of Human Resources.
Senior Executive, Human Resource
Malaysian Resources Corporation Berhad (MRCB)
03.2015 - 10.2021
- Update the HR Avenue system with staff leave applications, including medical, hospitalization, marriage, paternity, and other types of leave.
- Assist employees with any issues regarding leave applications or leave balance calculations based on HR Avenue records.
- Ensure employees submit required supporting documents such as medical certificates, death certificates, and marriage certificates.
- Verify that staff submit supporting documents with initial approval from their superior.
- Issue staff verification letters, transfer letters, resignation acceptance letters, movement letters, allowance letters, and other necessary documents.
- Follow up on contract renewals and issue confirmation letters once approved by top management.
- Update staff movements, changes in reporting lines, and subsidiary transfers in the HR Avenue system.
- Update new joiner information in the HR Avenue system.
- Coordinate ESOS processing by liaising with Symphony for document submission.
- Process medical cards for employees and ensure timely distribution.
- Coordinate with the insurance agent for staff guarantee letter requests, hospital admissions, and insurance coverage.
- Oversee insurance tax invoice payments and ensure timely payment.
- Assist in the quarterly compilation of performance evaluation forms.
- Complete ad hoc tasks assigned by the Senior Manager or General Manager.
- Compile and summarize performance ratings for management meetings.
- Support special projects led by the Head of Human Resources.
Human Resource Assistant
Secret Recipe Cakes & Café Sdn Bhd
01.2013 - 02.2015
- Manage payroll for full-time and part-time staff at Secret Recipe PJ and JV outlets (PJ Outlet – 35 employees, JV Outlet – 10 employees).
- Issue appointment letters, confirmation letters, transfer letters, birthday meal vouchers, and other necessary documentation.
- Ensure employees receive the relevant letters, and maintain copies in their personal files.
- Update new employee data in the X-payroll system and process payroll twice a month.
- Coordinate training for all outlet staff, ensuring mandatory attendance for new joiners for Food Handling Training, Orientation, and other required programs.
- Conduct HR orientation for new employees at both the Factory and outlet locations.
- Oversee recruitment efforts, sourcing suitable candidates to match job specifications and company requirements, prioritizing attitude, skills, and knowledge (ASK).
- Post job vacancies via various channels, including newspapers, flyers, and recruitment agencies.
- Conduct first-round interviews for executive-level positions and below.
- Handle disciplinary action cases, including all related correspondence and conducting domestic inquiries.
- Manage foreign workers, including direct recruitment (500 employees) and outsourced workers (300 foreign workers across various agents).
- Oversee immigration and KDN documentation processes for foreign workers.
- Address and resolve issues related to foreign workers, including medical conditions, accommodation, and matters involving local authorities.
- Support staff recruitment for new restaurant openings (NRO).
- Complete ad-hoc tasks assigned by the Manager or COO.
Education
Degree in B.A (Hons) - Business & Hospitality Management
Nilai University
01.2013
Diploma - Culinary Art
PTPL Shah Alam
01.2010
High School - Sijil Pelajaran Malaysia (SPM)
01.2006
Skills
- Employee Engagement
- Performance Management
- Succession Planning
- Job Evaluation (JE)
- Job Description (JD)
- Talent Management
- Recruitment Strategy
- Strategic Workforce Planning
- Industrial Relation
- Employee Benefits & Policies
LANGUAGES
English (Fluent)
Bahasa Melayu (Fluent)
OTHERS
- Notice period - 3 months
- Willing to travel
- Willing to be relocate
Timeline
Assistant Manager, Human Capital Business Driver
Malaysia Aviation Group
09.2022 - Current
Senior Executive, Human Resource Operations
HABIB Jewels Group
11.2021 - 08.2022
Senior Executive, Human Resource
Malaysian Resources Corporation Berhad (MRCB)
03.2015 - 10.2021
Human Resource Assistant
Secret Recipe Cakes & Café Sdn Bhd
01.2013 - 02.2015
Degree in B.A (Hons) - Business & Hospitality Management
Nilai University
Diploma - Culinary Art
PTPL Shah Alam
High School - Sijil Pelajaran Malaysia (SPM)
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