Nur Atikah Roslan

Soft Service Operations:

• Acted as liaison with internal stakeholders to coordinate meeting room arrangements and equipment setup.
• Managed first aid box inventory and coordinated general purchases, maintaining meticulous records.
• Collaborated with both internal and external vendors to ensure seamless service delivery.

Supervision:

• Supervised outsourced security guards, receptionists, and cleaning staff to ensure compliance with company standards.
• Assisted and supported receptionist role during absences, especially while waiting for new replacements.

Security Management:

• Coordinated with HR to manage new joiner details, arranging and issuing new access cards, temporary cards, and car stickers.

Administrative Duties:

• Generated Purchase Orders (PO) using My i-Buy system, managed staff purchases, and tracked renewal of company licenses and regulatory requirements.

Premises Maintenance:

• Managed third-party service providers responsible for cleaning, gardening, and general maintenance of premises.

Space Planning and Project Management:

• Engaged in basic space planning and project management tasks.
• Gained experience assisting with office renovation and refurbishment projects, including: 2017: Level 2 Finance Office

2019: Level 3 Working Space
2020: Conversion of working space into a Training Room
2021: Level 2 Working Space

Event Coordination:

• Organized and supported various in-house events, trainings, and workshops.

Integrated Facility Management (IFM):

• Early involvement in IFM, prepared relevant information for vendor selection.
• Compiled records for recurring and non-recurring services and gathered necessary documentation such as building regulatory schedules, vendor scope of services, POs, and invoices.

• Attended to Incoming Calls: Screened and forwarded incoming calls.
  Provided basic information as required.
  
• General Stationery Requests: Assisted customers with printing, scanning, binding, laminating, and ordering personal stamps.
  
• Inventory and Logistics Support: Supported backend operations in sorting and shelving new book deliveries.
  
• Cash Handling: Conducted daily cash counts to ensure accuracy and completeness of transactions.
  
• Customer Service Excellence: Resolved customer complaints and requests promptly, ensuring high levels of satisfaction.