NUR ATIKAH JAAFAR
Doctoral Researcher
Subang Jaya,Selangor
Summary
Specialized in the integration of biochemical science and customer relationship management at Microsoft, utilizing clinical insights to optimize customer interactions. Background includes a senior executive role at All Eight SDN. BHD. and CRM analyst experience at IBM Malaysia, with a focus on technical sales and service excellence. Achievements include enhancing customer service quality across diverse channels.
Skilled professional at Microsoft focused on driving innovation and process improvements that address user needs. Combines technical proficiency with customer service expertise to enhance overall customer experience. Achievements include optimizing workflows and ensuring informed user interactions.
Overview
19
19
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Doctoral Researcher
Microsoft
04.2021 - Current
- Our group’s main mission is to improve the cost efficiency of Microsoft’s online services and datacenters. We pursue this mission by working closely with the company’s product groups to (1) propose and lead joint projects that improve efficiency, and (2) do research on potential future efficiency improvements.
- Azure Research is a federation of research groups within Microsoft Azure. We perform cutting-edge research in close collaboration Microsoft product teams and the broader industrial and academic research community.
- Azure Research – Systems is a research group in Azure Core that brings forward-looking, world-class systems research directly into Azure. The group was seeded from the Cloud Efficiency team, which migrated from the Systems Research Group at Microsoft Research, for a closer integration with Azure.
Senior Executive
All Eight
11.2015 - 05.2016
- Specialization Clinical Regent
- RoleOthers
- Position Level Senior Executive
- Monthly Salary MYR 2,500
- Will receive a Purchased Order, then Proceed by doing a Delivery Order to customer and issue an Invoice to be sent out to customer by courier or company personnel.
- IndustryBiochemical science
CRM Delivery Analyst
IBM
12.2012 - 05.2015
- Specialization Airline
- RoleOthers
- Position Level Senior Executive
- Monthly Salary MYR 2,600
- 1) Service Channel: Inbound Voice Calls, Chat, email.
- 2) Process: Airline Reservations & Customer Service (Booking, ticketing, skypass, baggage claim, internet homepage information)/Back Office Work Pre-flight check etc.)
- 3) Service Scope: English Calls incoming through US, Dublin, China, Japan, Korea KAL call center and KAL Branch office (7 regions)
- IndustryAerospace / Aviation / Airline
Corporate Sales Executive
Antah Group Holding
06.2012 - 12.2012
- Specialization Sales - Corporate
- RoleSales Executive/Account Manager
- Position Level Junior Executive
- Monthly Salary MYR 1,500
- Manage full process of sales cycle, from lead generation, cold calling, consultation to closing.
- Promoting our corporate training services, products and packages Execution of sales strategies to reach company’s sales goals.
- IndustryExhibitions / Event management / MICE
Inside Sales Executive
Bartronics Asia
12.2011 - 05.2012
- Specialization Sales - Engineering/Technical/IT
- RoleSales Executive/Account Manager
- Position Level Junior Executive
- Monthly Salary MYR 1,500
- Make telephone calls to potential prospects who have been solicited through advertisements.
- Maintain records of contacts.
- Schedule appointments for sales representatives with prospective customers or for customers to attend sales presentations.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, marketing tools and lists purchased.
- IndustryConsulting (IT, Science, Engineering & Technical)
Marketing AND Admin Executive
Bentley Music Academy
10.2010 - 11.2011
- Specialization Marketing/Business Development
- RoleMarketing Executive
- Position Level Junior Executive
- Monthly Salary MYR 1,800
- Developing marketing campaigns that promote the school, communicating with the clients and students, sourcing advertising opportunities and placing adverts in the press like radio station or newspapers, maintaining and updating customer databases, sourcing and securing sponsorship, contributing to and developing marketing plans and strategies, managing budgets, evaluating marketing campaigns, monitoring competitor activity.
- IndustryEducation
Trainee
Bentley Music Academy
07.2011 - 08.2011
- Specialization Radio
- RoleOthers
- Position Level Fresh / Entry Level
- Monthly Salary MYR 1,000
- Go for a cruise all around Klang Valley and sometimes to the Northern and Southern part of Malaysia to me meet fans of the station and give away free gifts courtesy of hitz.fm
- IndustryEntertainment / Media
Student Counselor
SEGi COLLEGE SUBANG JAYA
02.2007 - 05.2008
- Industry
Education
Doctorate degree - undefined
Ivy League School in International School
Accra, Ghana02-2026
"O" Level - Sciences
Primary/Secondary School/SPM
Malaysia02-2026
Doctorate Degree - Senate
Ivy League School in International School
Accra, Ghana02-2026
"O" Level - Sciences
Primary/Secondary School/SPM
Malaysia02-2026
"O" Level - Sciences
Secondary School
Malaysia02-2026
DIPLOMA - INFORMATION TECHNOLOGY
SEGi COLLEGE SUBANG JAYA
Petaling Jaya, Malaysia02-2026
"O" Level - Sciences
Secondary School
Malaysia01-2009
DIPLOMA - undefined
SEGi COLLEGE SUBANG JAYA
Malaysia01-2009
Skills
Air transportation
Telecommunications support
Client relationship management
Customer relations management
B2B sales
Outbound sales techniques
Enterprise sales
Event execution
Sales lead identification
sales funnel
Revenue generation strategy
Brand promotion
marketing communications
technical engineering skills
direct sales
Prospective sales outreach
Time organization
cost control
Market expansion
Industry benchmarking
Advertising campaigns
Aerospace technologies
ticketing services
Quantitative analysis
Clinical biochemistry
Expense control
Workflow management solutions
BPO management
corporate strategy
Program design
Legal knowledge
Geoscience
hockey sports
Web development (HTML)
Employee relations
Technology and systems management
Transportation coordination
Campaign development
Promotional strategy
bilingual competence
Operational efficiency
Computer programming languages
Purchase requisitions
Data entry and tracking
Retail merchandising
sales strategy development
Product demonstration skills
Securities analysis
business strategy formulation
Instruction delivery Learning strategies Course design Group facilitation
Marketing via phone
Outbound sales
Command line interface (CLI)
Real-time voice chat
competitive volleyball
Advanced English skills
Customer service excellence
sound design
Ministry operations
General information technology diploma
Apple ecosystem
Microsoft productivity tools
Financial securities sales
Corporate meeting facilitation
Business management strategies
Industry research
music teaching
Data analysis techniques
Windows-based Azure solutions
Sales negotiation skills
Cloud technology
NOC (network operations center)
Web-based services
academic inquiry
Sector investigation
Certification
The minimum standard for a pass-with-credit in a subject of the examination for the SPM continues to be similar to the standards of Credit Grade in the corresponding subject in the former GCE at Ordinary Level, and at Grade C of the present GCSE in the
HONOURS AND AWARDS
An affliciate in good standing, denoting a personal and professional commitment in the advance of technology in:
Year 2025
- IEEE Sensors Council
- IEEE Nanotechnology Council
- IEEE CFRID
Year 2026
- IEEE Biometrics Council
- IEEE Council on Electronic Design Automation
- IEEE Council on RFID
- IEEE Council on Superconductivity
- IEEE Nanotechnology Council
- IEEE Sensors Council
- IEEE Systems Council
- IEEE Transportation Electrification Council
Timeline
Doctoral Researcher
Microsoft
04.2021 - Current
Senior Executive
All Eight
11.2015 - 05.2016
CRM Delivery Analyst
IBM
12.2012 - 05.2015
Corporate Sales Executive
Antah Group Holding
06.2012 - 12.2012
Inside Sales Executive
Bartronics Asia
12.2011 - 05.2012
Trainee
Bentley Music Academy
07.2011 - 08.2011
Marketing AND Admin Executive
Bentley Music Academy
10.2010 - 11.2011
Student Counselor
SEGi COLLEGE SUBANG JAYA
02.2007 - 05.2008
Doctorate degree - undefined
Ivy League School in International School
"O" Level - Sciences
Primary/Secondary School/SPM
Doctorate Degree - Senate
Ivy League School in International School
"O" Level - Sciences
Primary/Secondary School/SPM
"O" Level - Sciences
Secondary School
DIPLOMA - INFORMATION TECHNOLOGY
SEGi COLLEGE SUBANG JAYA
"O" Level - Sciences
Secondary School
DIPLOMA - undefined
SEGi COLLEGE SUBANG JAYA