NUR ATIKAH BINTI SHARMEEZAM
KEPONG
Summary
Dynamic and adaptable professional with a diverse skill set and a proven track record of achieving results. Seeking opportunities that leverage my skills, experience, and passion, where I can contribute to a company's success and grow as a professional.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Sales Executive
Quadcolors Fleet Management Sdn Bhd
10.2025 - Current
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Built exceptional customer satisfaction by delivering friendly service.
- Cold called customers to build lead database.
- Provided accurate quotes and price information to inform customer decision-making.
- Managing a fleet of premium vehicle leased to high clientele.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Trust & Safety Associate
Accenture Sdn Bhd
04.2024 - 06.2025
- Monitor and evaluate user-generated content for policy compliance.
- Identify and report harmful or inappropriate content.
- Enforce platform rules and take appropriate actions on violations.
- Analyze flagged content and provide insights to improve policies.
- Collaborate with teams to resolve complex cases and support improvements.
Admission Associates
General Assembly Malaysia
04.2021 - 04.2023
- Reviewing and processing applications submitted by prospective students.
- Ensuring that all required documents and information are complete and accurate.
- Interacting with prospective students and providing information about admission requirements, programs, and policies.
- Responding to inquiries via phone, email, or in-person meetings.
- Organizing and participating in recruitment events, such as college fairs, open houses, and campus tours.
Telesale
Carsome Sdn Bhd
10.2020 - 03.2021
- Making outbound calls to potential customers to introduce Carsome's services and products.
- Engaging in conversations to understand customer needs and preferences.
- Generating leads through effective communication and identifying potential customers interested in Carsome's offerings.
- Acquiring and maintaining a comprehensive understanding of Carsome's products and services.
- Delivering persuasive and effective sales pitches to encourage customers to consider Carsome's products or services.
Telemarketing Executive
SRG Asia Pacific Sdn. Bhd.
11.2018 - 01.2020
- Identify potential customers and generate sales leads through cold calling, prospecting, and data mining.
- Make outbound calls to potential clients to introduce products or services, provide information, and persuade them to make a purchase
- Handle customer inquiries, address concerns, and provide information about products or services.
- Maintain a professional and friendly demeanor to build rapport with customers.
- Develop and deliver compelling sales pitches to persuade potential customers to make a purchase.
- Overcome objections and effectively communicate value propositions.
Telesales Consultant
AIA Malaysia
04.2018 - 07.2018
- Make outbound calls to potential clients to introduce AIA Malaysia's insurance products, provide information, and persuade them to purchase policies.
- Identify and qualify potential customers through cold calling, prospecting, and data analysis.
- Work with provided leads and databases to maximize sales opportunities.
- Identify opportunities for cross-selling and up-selling additional insurance products to existing customers to maximize sales revenue.
- Work towards meeting or exceeding sales targets and goals set by AIA Malaysia.
- Demonstrate a proactive approach to achieving individual and team sales objectives
Coway Health Planner
Coway Malaysia
02.2017 - 01.2018
- Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
- Building business relationships with current and potential clients
- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals
- Collaborating with sales and leadership to secure, retain, and grow accounts
- Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
Promoter
IO One Jeans, KL Festival City Mall
10.2012 - 12.2013
- Interact with potential customers in a positive and engaging manner.
- Conduct product demonstrations or provide samples to showcase the product's features and functionality.
- Actively promote and sell products or services to customers.
- Meet or exceed sales targets and goals set by the company.
- Assist in organizing and executing promotional activities.
- Set up and maintain attractive product displays to enhance visibility and attract customers.
Education
DIPLOMA - MARKETING
Polytechnic of Sultan Salahuddin Abdul Aziz Shah
Shah Alam, Selangor07-2017
MALAYSIAN CERTIFICATE OF EDUCATION (SPM) -
SMK Bandar Sungai Petani
Sungai Petani, Kedah01-2011
Skills
- Strong communication and interpersonal skills
- Team leadership and collaboration
- Data analysis and decision-making
- Problem-solving and critical thinking
- Time management and organization
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient in Canva editing
LANGUAGE
Malay - Written and spoken
English - Written and spoken
REFERENCES
- Prasath, Pillai, Team Leader, +60 12-512 7695, Accenture Sdn Bhd
- Surendheran, Vice President, +60 12-324 3411, General Assembly Malaysia
Timeline
Sales Executive
Quadcolors Fleet Management Sdn Bhd
10.2025 - Current
Trust & Safety Associate
Accenture Sdn Bhd
04.2024 - 06.2025
Admission Associates
General Assembly Malaysia
04.2021 - 04.2023
Telesale
Carsome Sdn Bhd
10.2020 - 03.2021
Telemarketing Executive
SRG Asia Pacific Sdn. Bhd.
11.2018 - 01.2020
Telesales Consultant
AIA Malaysia
04.2018 - 07.2018
Coway Health Planner
Coway Malaysia
02.2017 - 01.2018
Promoter
IO One Jeans, KL Festival City Mall
10.2012 - 12.2013
DIPLOMA - MARKETING
Polytechnic of Sultan Salahuddin Abdul Aziz Shah
MALAYSIAN CERTIFICATE OF EDUCATION (SPM) -
SMK Bandar Sungai Petani