NURATIKA BINTI KHAIRUDIN
Customer Service Executive
KLANG
Summary
To obtain a position that can enable me to gain some experience and developing my professional skill toward the organization. Committed to delivering measurable results and contributing to organizational success
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Inventory cum Customer Service Executive
12.2024 - Current
- Responsible to update record of inventory, including stock in/out, good return, damages and stock movement into a system
- Data entry for all stock movement at warehouse and record on hand stock daily
- Work closely with operation personnel to gather planning information
- Process job orders promptly, aligning with customer requirements
- Ensure proper documentation for billing purpose
Executive Customer Service
CJ Century Logistics Sdn Bhd
11.2014 - 11.2024
- Process job orders promptly, aligning with customer requirements
- Monitor and provide timely/accurate information to customers regarding shipment status, delivery schedules, and any other logistics-related inquiries
- Liaise with haulage, warehouse, vendors for shipment update and movement
- Handle documents & in charge of billing and key in invoice whenever assigned by HOD
- Provide forwarding/ logistics solutions to customers and guide the customer on shipping, customs clearance and logistics matter to resolve in a timely and satisfactory manner
- Collaborate with various internal departments, such as sales, warehouse & compliance to facilitate seamless order fulfillment and resolve customer issues effectively
- Do booking for shipment East Malaysia (EXPORT) and manage (IMPORT) shipment
- Do BL with Liner and submit pre-alert to agent
- Do a report KPI for monthly closing
Education
SPM -
SMK RANTAU PANJANG
KLANG, SELANGOR 01.2009 - 12.2009
DIPLOMA - Public Administration
UITM
LENDU MELAKA 01.2011 - 12.2013
Skills
- Able to work under pressure
- Meet tight deadlines
- Punctual
- Multitasking
- Prioritize work
- Hardworking
- Willing to learn
- Willing to work overtime
- Good communication
- Team player
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in Power Point
Extra-Curricular Activities
In School, SMK Rantau Panjang -Badan beruniform : Kadet Polis (Setiausaha) | Persatuan/Kelab : Sains & mathematics (AJK) In University, Members of KESATRIA UiTM Lendu
CURRENT SALARY
Salary: RM2700.00
Other Information
Languages (spoken/written) -English, Malay
Driving license - D,B2
Transport - Car
Availability - 1 Months Notice
Timeline
Inventory cum Customer Service Executive
12.2024 - Current
Executive Customer Service
CJ Century Logistics Sdn Bhd
11.2014 - 11.2024
DIPLOMA - Public Administration
UITM
01.2011 - 12.2013
SPM -
SMK RANTAU PANJANG
01.2009 - 12.2009
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