Nurasyikin Mohd Ali
Job Seeker
Tasek Glugor, Penang
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Engineer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
United Overseas Bank, UOB
03.2023 - Current
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Barista
STARBUCKS COFFEE COMPANY
02.2022 - 03.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Marketing Intern
Ditrolic Energy
10.2021 - 01.2022
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in the planning and execution of successful product launch events.
- Reviewed competitor activities regularly through analytical tools like SWOT analysis ensuring a competitive edge in the respective market.
- Supported sales team by creating eye-catching promotional materials for client presentations.
Education
Bachelor of Science - Industrial Physics
08.2023
- Reserved Officer Training Unit, 2018 to 2024
- Athlete for college basketball team, 2018
- Committee, University Community Engagement, 2020
- Completed Coursework: Wireless-Sensor-Machine-Cloud, 2021
Skills
Information Security
Timeline
Customer Service Representative - United Overseas Bank, UOB
03.2023 - Current
Barista - STARBUCKS COFFEE COMPANY
02.2022 - 03.2023
Marketing Intern - Ditrolic Energy
10.2021 - 01.2022
Universiti Teknologi MARA - Bachelor of Science, Industrial Physics
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