Hi, I’m
Nurasyikin Ramli
Shah Alam,Selangor
Price is what you pay. Value is what you get.
Warren Buffett
Work Preference
Summary
Organized Office Manager with over two years of experience in supply and demand field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in management. Offering these skills and strong work ethic.
Overview
6
years of professional experience
6
years of post-secondary education
2
Languages
Work History
R Zool EnterpriseSeri Manjung, Perak
Office Manager's Assistant
08.2018 - 05.2020
Job overview
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing [Number] employees to achieve maximum production.
- Sourced vendors for special project needs and negotiated contracts.
Malaysia Book of RecordsBangsar, Kuala Lumpur
Senior Research Journalist
10.2015 - 06.2018
Job overview
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Handled calls, emails, letters, and proposals to address customer inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
Premier Safetylockers (M) Sdn BhdBanting, Selangor
Customer Services Officer
06.2015 - 10.2015
Job overview
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
Dialog Fabricators Sdn BhdTelok Panglima Garang, Selangor
Document Controller
01.2014 - 12.2014
Job overview
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Established and managed document distribution matrix and document control register.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Used Adobe Acrobat for document management and enhancements.
Education
Universiti Putra MalaysiaSerdang, Selangor
Bachelor of Communication from Journalism
06.2010 - 06.2013
Politeknik Sultan Idris ShahSabak Bernam, Selangor
Diploma of Tourism Management from Tourism Management
07.2007 - 06.2010
Skills
Documentation and control
Policy and procedure modification
Sorting and labeling
Data analysis
File management
Method validation
Data Collection
Team Building
Languages
English
Upper intermediate (B2)
Bahasa Melayu
Bilingual or Proficient (C2)
Interests
Extreme Game - Paramotor
Photograhy
Timeline
Office Manager's Assistant
R Zool Enterprise
08.2018 - 05.2020
Senior Research Journalist
Malaysia Book of Records
10.2015 - 06.2018
Customer Services Officer
Premier Safetylockers (M) Sdn Bhd
06.2015 - 10.2015
Document Controller
Dialog Fabricators Sdn Bhd
01.2014 - 12.2014
Universiti Putra Malaysia
Bachelor of Communication from Journalism
06.2010 - 06.2013
Politeknik Sultan Idris Shah
Diploma of Tourism Management from Tourism Management
07.2007 - 06.2010