NUR ASMA MOHD YUSOF
Assistant Manager, Client Relationship Management
Kuala Lumpur,14
Summary
Proven leader in client relationship and operations management, adept at fostering team collaboration and driving continuous improvement. At CompuMed Services Sdn Bhd, I enhanced customer satisfaction and mentored staff, leveraging skills in CRM and team motivation. Demonstrated adaptability and problem-solving abilities, ensuring operational excellence and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager, Client Relationship Management
CompuMed Services Sdn Bhd
Kuala Lumpur, Kuala Lumpur
08.2013 - Current
- Serves as the primary contact for the company corporate client, insurance companies and service providers for more than 10 years.
- Conduct regular service reviews and suggest improvement programs to the department on monthly basis.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promotes effectively within the organization its quality policy and customer requirements.
- Developed strong working relationships with staff, fostering a positive work environment.
- Prepare meeting presentation and communicate the value of the deliverables which contribute to customer's needs.
- Proactively communicate and collaborate with external and internal customer to analyze information needs and functional requirements.
- Developing presentations related to data processes and strategies, tailoring the messages to specific audiences (internal and external).
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
Administrative Assistant
Kristal Risk Management, Takaful Ikhlas
Kuala Lumpur, Kuala Lumpur
03.2012 - 03.2013
- Managed approximately 20 incoming calls and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
Insan Mesra Agency, Takaful Ikhlas
Kuala Lumpur, Kuala Lumpur
04.2010 - 03.2012
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system entered data and completed other clerical tasks.
Education
No Degree - Literature And Art
SMK Bandar Tasik Selatan
Kuala Lumpur, Malaysia 01.2005 - 12.2005
Skills
Product and service knowledge
Customer Relationship Management (CRM)
Teamwork and Collaboration
Problem-solving abilities
MS Office
Positive Attitude
Computer Skills
Time Management
Multitasking
Adaptability and Flexibility
Continuous Improvement
Reliability
Languages
Malay
Native language
English
Intermediate
B1
Timeline
Assistant Manager, Client Relationship Management
CompuMed Services Sdn Bhd
08.2013 - Current
Administrative Assistant
Kristal Risk Management, Takaful Ikhlas
03.2012 - 03.2013
Administrative Assistant
Insan Mesra Agency, Takaful Ikhlas
04.2010 - 03.2012
No Degree - Literature And Art
SMK Bandar Tasik Selatan
01.2005 - 12.2005
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