Nur Ashikin Shalneeraj
Sous Chef
Shah Alam, Selangor,10
Summary
Accomplished in dining area maintenance and renowned for exceptional time management expertise, I significantly enhanced dining experiences at Morganfield Oasis Square by resolving customer concerns and boosting service quality. My leadership as a Waitress Supervisor and skills in team coordination and food station setup led to notable improvements in staff efficiency and guest satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Professional Nail Technician
Levender
Singapore
09.2014 - 02.2015
- Contributed to team sales targets by recommending and promoting appropriate retail products for at-home nail care.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Ensured strict adherence to state board regulations regarding sanitation procedures for tools, equipment, surfaces which contributed to the overall safety profile of the salon environment.
- Utilized advanced knowledge of skin care treatments to provide targeted hand massages during manicures or foot massages during pedicures for enhanced relaxation experiences.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Stayed current on latest trends in the nail industry by attending seminars, trade shows, and networking events regularly.
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Promoted salon''s reputation with creative nail designs that matched clients'' preferences and personal style.
- Showcased artistic talent through customized freehand nail art designs tailored to individual client requests or special occasions.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
Professional Nail Technician
Pretty Cure
Johor Bahru, Johor
11.2012 - 01.2014
- Contributed to team sales targets by recommending and promoting appropriate retail products for at-home nail care.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Ensured strict adherence to state board regulations regarding sanitation procedures for tools, equipment, surfaces which contributed to the overall safety profile of the salon environment.
Barista Trainer
Sea & Saw Cafe
05.2015 - 07.2015
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Handled cash and processed payments accurately to avoid errors.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Promoted additional items with beverages, increasing store sales.
Painting Technician
Primetime Painting
08.2016 - 06.2020
- Increased project turnaround time by implementing efficient scheduling and task management strategies.
- Completed painting projects within deadlines while adhering to safety standards and regulations.
- Prepared surfaces for painting by cleaning, sanding, and priming to ensure optimal paint adhesion.
- Developed strong relationships with suppliers, securing favorable pricing on materials without compromising quality standards.
Sous Chef
Goobne Chicken
09.2020 - 03.2021
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Waitress Supervisor
The Dugout Oasis
03.2021 - 12.2022
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Senior Waiter
Morganfield Oasis Square , Ara Damansara
Petaling Jaya, Selangor
12.2022 - 03.2023
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
Education
Associate of Science - Medical Laboratory Science
Segi College
Kuching Sarawak 04.2001 -
Skills
Dining area maintenance
Food station setup
Time management expertise
Item promotion
Timeline
Senior Waiter
Morganfield Oasis Square , Ara Damansara
12.2022 - 03.2023
Waitress Supervisor
The Dugout Oasis
03.2021 - 12.2022
Sous Chef
Goobne Chicken
09.2020 - 03.2021
Painting Technician
Primetime Painting
08.2016 - 06.2020
Barista Trainer
Sea & Saw Cafe
05.2015 - 07.2015
Professional Nail Technician
Levender
09.2014 - 02.2015
Professional Nail Technician
Pretty Cure
11.2012 - 01.2014
Associate of Science - Medical Laboratory Science
Segi College
04.2001 -