Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

NUR ARMILA BINTI AZHAR

Branch Manager
BAYAN LEPAS

Summary

Find a challenging job which I believe I can excell and deliver up to expectation.Current job provided me a strong foundation for this duty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification
2
2
Languages

Work History

Bank Operations Officer

BANK SIMPANAN NASIONAL, Frontliners
Georgetown
04.2009 - Current
  • Responsibility to keep a record of the several transactions processed by the bank on daily basic by posting accurate accounting entries in record books for every transaction
  • Maintain the various accounts books such as journal,ledger and balance sheet and ensure accuracy within the contents
  • Prepare weekly and monthly reports giving status details of every account -File the support documents for reference
  • Handle the transaction counter and process their transactions -Respond to customer queries to inform them about the status of their transactions -Draft letters/mails for customers for different reasons, such as facility promotion, account status update,payment reminder, warning for action against payment default etc
  • Coordinate activities between customers and organization and different departments and personnel within the organization
  • Assisted clients with issues or requests and mentored employees on customer service techniques.
  • Recommended new procedures to boost consistency and customer experiences.
  • Assisted with daily cash and ATM balancing.
  • Developed and implemented strategies for top-tier customer service.
  • Monitored performance and completed performance appraisals for reports.
  • Conducted cash and key audits for controls and compliance.
  • Communicated with Branch Operations Manager to inform of quality control checks and findings.
  • Oversaw branch operations and workflow for consistency.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Supported financial director with special projects and additional job duties.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Designed and maintained financial models to identify and measure risks.

CLERK

CIMB AVIVA TAKAFUL
07.2008 - 01.2009
  • Responsibility to attend and serve customer, Handling administration activities, Helps to renew car and motorcycles insurance
  • Be able to work independently with minimal or no supervision, Good people / interpersonal skills and good problem solving skills, and able to work as part of team and able to work long hours.

Fashion Advisor

JERASIA FASHION SDN BHD
01.2008 - 06.2008
  • Description – responsibility to attend and serve customer, maintain good business relationship with all customers especially regulars, principals and suppliers,Responsible for general cleanliness,
  • Maintenance of all shop equipment and housekeeping,Responsible for replenishment of daily stocks,
  • Helps to conduct monthly stock-take/inventory and submit reports, Conduct regular checks on display stock at the following intervals and report to superiors immediately on stock loss for necessary action
  • Reason of leaving : find a new job

Education

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SIJIL PELAJARAN MALAYSIA (SPM)

Skills

Proficient with the nature, procedures and functioning of a banking systemundefined

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.

Additional Information

fashion advisor - MNG, Jerasia Fashion (Jan-Jun 2008)

teller - Bank Simpanan Nasional (April 2009-May 2016)

Relief Officer - Bank Simpanan Nasional ( Jun 2016 - Jul 2017)

Branch Manager - Bank Simpanan Nasional (Aug 2017 - until now)

Certification

Customer Service Excellence

Timeline

Customer Service Excellence

04-2011

Bank Operations Officer

BANK SIMPANAN NASIONAL, Frontliners
04.2009 - Current

CLERK

CIMB AVIVA TAKAFUL
07.2008 - 01.2009

Fashion Advisor

JERASIA FASHION SDN BHD
01.2008 - 06.2008

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SIJIL PELAJARAN MALAYSIA (SPM)

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NUR ARMILA BINTI AZHARBranch Manager