NUR ARMILA BINTI AZHAR
Branch Manager
BAYAN LEPAS
Summary
Find a challenging job which I believe I can excell and deliver up to expectation.Current job provided me a strong foundation for this duty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Bank Operations Officer
BANK SIMPANAN NASIONAL, Frontliners
Georgetown
04.2009 - Current
- Responsibility to keep a record of the several transactions processed by the bank on daily basic by posting accurate accounting entries in record books for every transaction
- Maintain the various accounts books such as journal,ledger and balance sheet and ensure accuracy within the contents
- Prepare weekly and monthly reports giving status details of every account -File the support documents for reference
- Handle the transaction counter and process their transactions -Respond to customer queries to inform them about the status of their transactions -Draft letters/mails for customers for different reasons, such as facility promotion, account status update,payment reminder, warning for action against payment default etc
- Coordinate activities between customers and organization and different departments and personnel within the organization
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Recommended new procedures to boost consistency and customer experiences.
- Assisted with daily cash and ATM balancing.
- Developed and implemented strategies for top-tier customer service.
- Monitored performance and completed performance appraisals for reports.
- Conducted cash and key audits for controls and compliance.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Oversaw branch operations and workflow for consistency.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Conducted financial due diligence on potential investments and acquisitions.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Designed and maintained financial models to identify and measure risks.
CLERK
CIMB AVIVA TAKAFUL
07.2008 - 01.2009
- Responsibility to attend and serve customer, Handling administration activities, Helps to renew car and motorcycles insurance
- Be able to work independently with minimal or no supervision, Good people / interpersonal skills and good problem solving skills, and able to work as part of team and able to work long hours.
Fashion Advisor
JERASIA FASHION SDN BHD
01.2008 - 06.2008
- Description – responsibility to attend and serve customer, maintain good business relationship with all customers especially regulars, principals and suppliers,Responsible for general cleanliness,
- Maintenance of all shop equipment and housekeeping,Responsible for replenishment of daily stocks,
- Helps to conduct monthly stock-take/inventory and submit reports, Conduct regular checks on display stock at the following intervals and report to superiors immediately on stock loss for necessary action
- Reason of leaving : find a new job
Education
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SIJIL PELAJARAN MALAYSIA (SPM)
Skills
Proficient with the nature, procedures and functioning of a banking systemCompetent with data management and record keeping tasksExcellent comunication and good customer service skillsSuperior multitasking skills with the ability to manage crisis situationsTECHNICAL SKILLSProficient with the MS Excel, MS Word
Bank security expert
Relationship building and management
Bank security expert
Sales professional
Business development expertise
Reporting familiarity
Cash handling expertise
Strategic and financial planning
Data trending
Human resources knowledge
Financial analysis and reporting
Staff Management
Excellent Communication
Dependable and Responsible
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Additional Information
fashion advisor - MNG, Jerasia Fashion (Jan-Jun 2008)
teller - Bank Simpanan Nasional (April 2009-May 2016)
Relief Officer - Bank Simpanan Nasional ( Jun 2016 - Jul 2017)
Branch Manager - Bank Simpanan Nasional (Aug 2017 - until now)
Certification
Customer Service Excellence
Timeline
Customer Service Excellence
04-2011
Bank Operations Officer
BANK SIMPANAN NASIONAL, Frontliners
04.2009 - Current
CLERK
CIMB AVIVA TAKAFUL
07.2008 - 01.2009
Fashion Advisor
JERASIA FASHION SDN BHD
01.2008 - 06.2008
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SIJIL PELAJARAN MALAYSIA (SPM)