NUR ARISYA BINTI RUSLI
Seremban
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Assistant Branch Manager
IMIKA EMPIRE SDN BHD
01.2024 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Security Executive
AEON CO. (M) BHD
04.2023 - 12.2023
- Recorded incident reports with detailed accounts of occurrences.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Store Manager
7- ELEVEN MALAYSIA SDN BHD
10.2021 - 01.2023
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
7-ELEVENMALAYSIA SDN BHD
05.2021 - 09.2021
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Store Crew
7-ELEVEN MALAYSIA SDN BHD
10.2020 - 04.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Helped managers with daily checklists and last-minute requirements.
Education
Diploma in Law Enforcement Administration
SAITO UNIVERSITY COLLEGE
PETALING JAYA MALAYSIA 04.2001 -
Literature
SMK TUNKU AMPUAN DURAH
SEREMBAN 04.2001 -
Skills
Customer Retention
Relationship Building and Management
Staff Education and Training
Operations Management
Staff Management
Cash Handling
Security Screening
Report Analysis
Staffing and Scheduling
Security Management
CCTV Monitoring
Law Enforcement Collaboration
Skills
MCROSOFT WORD - 8/10
MICROSOFT EXCEL - 7/10
MICROSOFT POWERPOINT- 7/10
Extra Curriculars
- Police Cadet, AJK
- Skim Pinjaman Buku Teks Club, AJK
- Hockey, Hockey Under 15 (2014)
Emergency Contact
- Rusli Bin Sulaiman, Father, 019-6612678
- Zarina Binti Hussin, Mother, 010-4200415
Personal Particulars
000620-05-0202, 23, Female, Single, Islam, Malay
References
- Geenad Kalyana Sundram, Lecturer, Saito University College, 012-2704747, Student
- Mahani Binti Mohamad Kamis, Field Manager, 7-Eleven Malaysia Sdn Bhd, 018-2291086, Employee
- Salwahti Binti Hashim, Security Officer, AEON CO (M) BHD 012-6702870, Employee
- Haikal , Area Manager, IMIKA EMPIRE SDN BHD, 016-6153935, Employee
Timeline
Assistant Branch Manager
IMIKA EMPIRE SDN BHD
01.2024 - Current
Security Executive
AEON CO. (M) BHD
04.2023 - 12.2023
Store Manager
7- ELEVEN MALAYSIA SDN BHD
10.2021 - 01.2023
Assistant Store Manager
7-ELEVENMALAYSIA SDN BHD
05.2021 - 09.2021
Store Crew
7-ELEVEN MALAYSIA SDN BHD
10.2020 - 04.2021
Diploma in Law Enforcement Administration
SAITO UNIVERSITY COLLEGE
04.2001 -
Literature
SMK TUNKU AMPUAN DURAH
04.2001 -