Nur Areena
Senior Associates (Supervision Unit)
Shah Alam
Summary
Motivated with years of area of expertise. Recognized for accessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Customer-oriented (Job-title) with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Senior Associates (Supervision Unit)
Malaysian Industrial Development Finance Berhad (MIDF)
08.2020 - Current
- Manage and supervise a portfolio of performing accounts which are transferred to Supervision Unit
- The responsibilities involve collection, periodic visit, restructuring/ rescheduling/ deferment and reporting to the management
- Financing Supervision Conduct periodic site supervision visits on a timely manner in accordance with pre-determined schedule of visits
- Complete site visitation report within 14 days from date of visit in accordance with the SOP
- Pursue collection in a timely manner to avoid account being impaired
- Response to client’s request within the laid down time frame.(Consent, R&R, complaints, etc.)
- Actively engage with customers, guarantor, etc on finding resolution of account in arrears
- Issuance of Notice of Demand (NOD) in accordance with the SOP
- Visit for Machinery Inspection Report (MIR) & Property Inspection Report (PIR)
- Monitoring of non-transferred accounts & RC accounts
Monitoring Executive
Perbadanan Usahawan Nasional Berhad (PUNB)
06.2014 - 07.2020
- Prepare and present the new loan application proposal for management’s approval
- Monitoring all entrepreneurs’ accounts via close liaison with borrower
- Ensure the entrepreneur make a payment on-time via call the borrowers and conduct a visit to avoid their account to be listed as NPL
- Prepare the restructuring / repayment proposal for management’s decision
- Tracking all accounts approved for restructuring / rescheduling in order to make the borrower able for repayment
- Ensure adherence to all applicable credit & regulatory policies & guidelines at the point of documentation for disbursement and drawdown facilities
- Ensures Aqad cycle is completed prior to first disbursement
- Ensure timely repayment of outstanding dues prior to maturity date and to trigger any early warning signal
- Ensure existing Non Revolving Working Capital & Revolving Working Capital portfolios provide maximum profitability for the company through efficient service delivery and effective control mechanism
Education
Bachelor - Hons) of Management
Universiti Sains Malaysia
Penang08-2009
Skills
Team leadership
Data analytics
MS office
Problem-solving
Customer service
Additional Information
Mr. Norazlan Zakaria
MIDF
P: 012-2335424
Mrs. Roslawati Mat Lazim
PUNB
P: 019-3800961
Timeline
Senior Associates (Supervision Unit)
Malaysian Industrial Development Finance Berhad (MIDF)
08.2020 - Current
Monitoring Executive
Perbadanan Usahawan Nasional Berhad (PUNB)
06.2014 - 07.2020
Bachelor - Hons) of Management
Universiti Sains Malaysia
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