Nur Aqilah Yusup
Kuching
Summary
Bringing strong interpersonal and communication skills, with knack for problem-solving and adaptability. Proven ability to work collaboratively in team environments while maintaining high level of organization and attention to detail. Eager to contribute enthusiasm and commitment to achieving organizational goals.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
Work History
Non-Executive NE2
Sarawak Economic Development Corporation
12.2024 - Current
- Answering incoming call.
- Transfer incoming call to the right department or person.
- Assist internal staff to call out.
- Assist incoming visitor to right department.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from visitor.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Member Relation Officer
Sara Worldwide Vacations Berhad
02.2023 - 11.2024
- Handling member booking, inquiry and membership
- Greeting and assist walk in member
- Distribution of reservation, inquiries, complaints via/through WhatsApp, SMS, online reservation
- Staff reservation, associate reservation
- Answer call; inquiries/complaints
- Prepare Reports
- Prepare & send CAI & EVC reminder via Email & SMS (Points & Entitlement reminder)
- Prepare hotel prepayment
- Checking hotel invoice
- Checking Interval International booking and arrival
- Send out notification to member by email & SMS
Member Relation Assistant
Sara Worldwide Vacations Berhad
05.2012 - 11.2024
- Supported staff with clerical tasks for well-maintained office administration
- Greeting walk in member
- Answering in coming call
- Distribution of reservation, inquiries, complaints via/through WhatsApp and online reservation
- Assisting officer replying WhatsApp/SMS (inquiries)
- Prepare pre-payment listing
- Checking hotel invoice
- Prepare & send CAI & EVC reminder via Email & SMS (Points & Entitlement reminder)
- Prepare hotel contrate rates
- Send out notification to member by email & SMS
Intern( CBG )
Sara Worldwide Vacations Berhad
10.2010 - 04.2012
- Filling booking correspondent
- Checking invoice
- Assist officer on they needs
- Proceed affiliate booking and staff booking
Customer Servis
Delta Bonus Capital
05.2010 - 02.2010
- Developed rapport with regular customers, fostering loyalty and repeat business
- Assisted customers with special requests, personalizing service to meet unique needs
- Greeting walk in customer
- Process customer loan
Retail Associates
Aussino Malaysia Sdn. Bhd.
08.2009 - 07.2007
- Handled returns and exchanges in compliance with store policies, maintaining customer satisfaction
- Provided expert advice on products, helping customers make informed purchasing decisions
- Compiled daily sales reports, providing valuable feedback to management on performance metrics
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience
- Maintained a clean and safe shopping environment, adhering to health and safety guidelines
- Processed cash and card payments, ensuring transactions were completed securely
- Managed stock levels on the shop floor, replenishing merchandise to maintain store presentation
- Engaged with customers through promotional events, enhancing brand awareness and loyalty
- Trained new staff on store procedures, mentoring them to become effective team members
- Assisted with stocktaking activities, accurately recording merchandise quantities
- Kept sufficient inventory supply and stock on shelves and in storerooms
- Liaised with customers to determine needs, provide recommendations and upsell services
- Handled customer returns, refunds and exchanges at customer service desk
Education
Diploma - Communication (Public Relation)
Chermai Jaya Collage
SPM - undefined
Sekolah Menengah Kebangsaan Batu Lintang
PMR - undefined
Sekolah Menengah Kebangsaan Bintulu
UPSR - undefined
Sekolah Kebangsaan Batu Lintang
undefined
Sekolah Kebangsaan Jalan Bintang
Skills
- Communicate in Malay
- Communicate in English
- Proficient in computer usage
- Use Microsoft Office
- Use Microsoft Excel
- Telephone handling
- Customer Service
- Documentation
- Time management
- Self motivation
- Friendly demeanour
- Respectfulness
- Helpful and proactive
- Customer relations
- Administrative skills
Salary Expectation
RM2,000 above
Personal Information
- ID Number: 850118-13-5068
- Place of Birth: Hospital Umum, Kuching
- Number of Children: 4
- Date of Birth: 01/18/85
- Gender: Female
- Nationality: Malaysia
- Driving License: D
- Marital Status: Marriage
- Religion: Islam
Timeline
Non-Executive NE2
Sarawak Economic Development Corporation
12.2024 - Current
Member Relation Officer
Sara Worldwide Vacations Berhad
02.2023 - 11.2024
Member Relation Assistant
Sara Worldwide Vacations Berhad
05.2012 - 11.2024
Intern( CBG )
Sara Worldwide Vacations Berhad
10.2010 - 04.2012
Customer Servis
Delta Bonus Capital
05.2010 - 02.2010
Retail Associates
Aussino Malaysia Sdn. Bhd.
08.2009 - 07.2007
SPM - undefined
Sekolah Menengah Kebangsaan Batu Lintang
PMR - undefined
Sekolah Menengah Kebangsaan Bintulu
UPSR - undefined
Sekolah Kebangsaan Batu Lintang
undefined
Sekolah Kebangsaan Jalan Bintang
Diploma - Communication (Public Relation)
Chermai Jaya Collage
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