Nur Aqilah Jamal
Content Analyst
Seri Kembangan, Selangor
Summary
Professional content professional with focus on accuracy and efficiency. Proven ability to critically evaluate and review diverse materials, ensuring compliance with guidelines. Strong team collaborator who adapts seamlessly to evolving needs and consistently delivers high-quality results. Skilled in content analysis, quality assurance, and effective communication, offering reliability and flexibility in every task.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Content Reviewer Analyst (IOO)
Accenture Technology Solutions
02.2025 - Current
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
Content Review Analyst (PDO)
Accenture Technology Solutions
04.2024 - 01.2025
- Assisted in designing an AI-powered chatbot, leading to enhanced user experience and increased customer satisfaction.
- Implemented machine learning models for predictive analytics, enabling better decision-making and forecasting capabilities.
- Enhanced AI model accuracy by refining training data and implementing optimization techniques.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
Content Review Analyst (IOO)
Accenture Technology Solutions
11.2018 - 03.2024
- Reduced response time for content review, ensuring a safer online environment for users.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
- Suggested improvements to content to enhance quality and accuracy.
Education
Bachelor of Cinematic Arts - Media Arts
Faculty of Cinematic Arts
Cyberjaya, Selangor, Malaysia 04.2001 -
Skills
Social media monitoring
Teamwork and collaboration
Microsoft office
Video editing
Creative thinking
Empathy and tact
Timeline
Content Reviewer Analyst (IOO)
Accenture Technology Solutions
02.2025 - Current
Content Review Analyst (PDO)
Accenture Technology Solutions
04.2024 - 01.2025
Content Review Analyst (IOO)
Accenture Technology Solutions
11.2018 - 03.2024
Bachelor of Cinematic Arts - Media Arts
Faculty of Cinematic Arts
04.2001 -
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