Nur Amirah Fasihah Omar
Admin Executive
Bayan Lepas,Pulau Pinang
Summary
Personable and organized, with strong ability to manage multiple tasks efficiently. Equipped with solid understanding of office software and administrative procedures, coupled with excellent communication and problem-solving skills. Committed to contributing to team success through proactive support and effective coordination.
Overview
10
10
years of professional experience
Work History
Sales and Admin Executive
Trio Tech (M) Sdn Bhd
Bayan Lepas, Penang
08.2023 - Current
- Managed comprehensive HR operations, including the timely processing of new hire documentation, accurate record-keeping, and employee file management.
- Streamlined attendance tracking, ensuring accurate reporting for payroll processing.
- Supported the HR department in filing and documentation of new hires, ensuring proper orientation and smooth onboarding processes.
- Process the Sales Report to be charged to customer.
- Handle recruitment process.
Administrative Assistant
Koolmoms Enterprise
05.2022 - 07.2023
- Answered multi-line phone system and delivering messages to agents and customers.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among customers and agents.
- Delivered excellent customer service through prompt responses to customers inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database or customer's orders.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Officer
Toll Global Forwarding
04.2018 - 04.2022
- Enter data according to the Export Standard Operating Procedure and create quick bookings according to the booking confirmation in Cargo Wise system (CW1).
- Handle all queries from customers and overseas agents related to air and road freight, providing timely and accurate responses for high satisfaction.
- Achieve and maintain key performance indicators (KPIs) to meet or exceed departmental targets for service and efficiency.
Clerk
Penang Red Crescent Society
08.2017 - 02.2018
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Admin (Practical Training)
PEJABAT SETIAUSAHA KERAJAAN NEGERI PULAU PINANG
07.2016 - 09.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Health Screening Assistant
Pantai Hospital
02.2015 - 08.2015
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assist patients do health screening process.
- Explain health screening process and treat patients accordingly.
Education
Degree in Corporate Administrative - Company Secretarial
Universiti Teknology MARA
Seremban, Negeri Sembilan, Malaysia 04.2001 -
Diploma in Public Administration - Science Politics
Universiti Teknologi MARA
Merbok, Kedah, Malaysia 04.2001 -
SPM -
Sekolah Menengah Kebangsaan Sungai Ara
Bayan Lepas, Penang, Malaysia 04.2001 -
Skills
Administrative management
New employee orientations
Database coordination
File management
Customer service
Self motivation
Timeline
Sales and Admin Executive
Trio Tech (M) Sdn Bhd
08.2023 - Current
Administrative Assistant
Koolmoms Enterprise
05.2022 - 07.2023
Customer Service Officer
Toll Global Forwarding
04.2018 - 04.2022
Clerk
Penang Red Crescent Society
08.2017 - 02.2018
Admin (Practical Training)
PEJABAT SETIAUSAHA KERAJAAN NEGERI PULAU PINANG
07.2016 - 09.2016
Health Screening Assistant
Pantai Hospital
02.2015 - 08.2015
Degree in Corporate Administrative - Company Secretarial
Universiti Teknology MARA
04.2001 -
Diploma in Public Administration - Science Politics
Universiti Teknologi MARA
04.2001 -
SPM -
Sekolah Menengah Kebangsaan Sungai Ara
04.2001 -
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