Summary
Overview
Work History
Skills
Certification
Education
Timeline
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Nur Amirah     Mohd Kamil

Nur Amirah Mohd Kamil

Executive Leader | Customer Success & Digital Strategy | Cross-Border Investment & Growth

Summary

From 85 Countries in the Sky to Boardrooms on the Ground — I Build Business with Purpose.

I’m Nur Amirah Mohd Kamil, a strategic leader with over 14 years of experience across aviation, e-commerce, customer engagement, and investment. My global journey started with Qatar Airways, where I served clients in 85+ countries—refining my instinct for service, culture, and people. That mindset now powers how I lead high-growth teams, transform business operations, and deliver measurable results.

Today, I serve as Deputy Chief Investment Officer at Karyaloka Sdn Bhd and Arena Rigel Sdn Bhd, guiding cross-border investments and sustainable growth initiatives. I’ve also led e-commerce expansion as Managing Director at Mivgarvge, where I improved operational performance by 20%, customer retention by 15%, and brand awareness by 30%.

My work is grounded in purpose, powered by empathy, and focused on outcomes.

🔹What I Do (Key Focus Areas)

  • 🚀 Strategic Growth & Investment Planning
  • 🤝 Customer Success, Retention & CX Strategy
  • 🌍 Cross-Border Business Development (Malaysia–China)
  • 💡 E-Commerce Leadership & Digital Innovation
  • 🎯 Team Performance & Executive Coaching

🔹Career Highlights

  • +25% Customer Engagement boost through tech-led strategies
  • +30% Brand Awareness via international marketing initiatives
  • +40% Client Portfolio Expansion through B2B partnerships
  • +30% Passenger Satisfaction at Qatar Airways
  • Double-digit growth in retention, upsell, and sales performance

🔹Awards & Certifications

🏆 Inspiring Excellence Women Award (2023)

🏆 Best Creativity in Leadership Award (2023)

📜 Emotional Intelligence, Customer Service Excellence, B2B Sales, GDS

🔹Let’s Connect

📩 miagarage@gmail.com

🔗 linkedin.com/in/nur-amirah-mohd-kamil

Overview

14
14
years of professional experience
22
22
Certificate
2
2
Languages

Work History

Deputy Chief Operating Officer

Arena Rigel Sdn Bhd
Ampang Jaya, Selangor
08.2025 - Current
  • Developed strategic plans to address current challenges and future growth opportunities for the organization.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Built strong relationships with internal and external stakeholders to enhance collaboration and drive positive outcomes.
  • Conducted thorough risk assessments for potential projects or initiatives before moving forward with implementation efforts.

Deputy Chief Investment Officer

Arena Rigel Sdn Bhd
WP, Kuala Lumpur
07.2025 - Current
  • Managing diverse investment portfolios, fostering robust investor relations, and leading business expansion and efficiency projects.
  • Leads high-potential investment opportunities, risk management, and cross- functional teams.
  • Focuses on compliance, digital transformation, and sustainable portfolio growth.

Deputy Chief Investment Officer

Karyaloka Sdn Bhd
06.2025 - Current
  • Drive innovative investment strategies and rigorous risk management,
  • leveraging 10+ years across investment evaluation, cross-border partnerships, and operational leadership
  • Spearhead high-potential investment opportunities, ensuring compliance and sustainable returns
  • Lead cross-functional teams and digital transformation projects to optimize financial and operational performance

Independent Travel Manager

Dyninno Group
, United States
12.2024 - 07.2025
  • Facilitated trip planning for travellers, efficiently booking flights, accommodations, and cruises using advanced sales engines
  • Built and nurtured long-term client relationships, achieving exceptional customer satisfaction
  • Leveraged industry expertise to provide bespoke recommendations, enhancing travel experiences

Sales And Marketing Specialist

Malaysia - China Cultural Tourism Association
, Selangor
08.2024 - 07.2025
  • Organized and managed successful trade shows, expanding the company''s professional network and generating new leads.
  • Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
  • Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
  • Created informative product presentations and conducted training sessions for both internal staff and external partners.

Managing Director

Mivgarvge
02.2022 - 04.2025
  • Run e-commerce website and managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Sales Director

NA MK Ent.
, Kuala Lumpur
02.2022 - 08.2024

CEO at Mivgarvge | Expert in Luxury Retail Marketing Strategy

  • Managed e-commerce platform operations, specializing in product and service innovation
  • Improved company performance by 20% through strategic management
  • Increased repeat customer rate by 15% via loyalty programs
  • Expanded client portfolio by 40% through relationship-building

Director

Beaunara Sdn. Bhd.
01.2021 - 12.2021
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Led business expansion by identifying new markets and developing marketing campaigns
  • Boosted customer retention by 15% with personalized success plans
  • Achieved a 30% upsell revenue increase using data analysis

Commercial Sales Manager

Jamu Empire Sdn.Bhd
06.2017 - 10.2020
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector
  • Spearheaded promotional campaigns, resulting in a 30% market share increase
  • Doubled top-tier client base through strategic upsell initiatives
  • Led a team of 27 sales representatives across 14 states

International Flight Attendant

Qatar Airways
03.2013 - 11.2019
  • Enhanced passenger satisfaction scores by 30% through attentive and personalised service
  • Served over 1,500 international flights, interfacing with global clientele
  • Expanded network reach by 25% via strategic partnerships
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service

Event Manager

De Chiengmai Catering & Event Management
, Selangor
10.2011 - 02.2013
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.

Skills

  • Customer service expert
  • Business development
  • Corporate Communications
  • Sales Strategies
  • Interpersonal Skills
  • Verbal and written communication
  • Adaptability and Flexibility
  • Strategic leadership
  • Excellent communication
  • Customer service management
  • Effective communication
  • Problem-solving aptitude
  • Operations management
  • Information management
  • Team management
  • Professionalism
  • Interpersonal skills
  • Documentation and control
  • Strategic planning
  • Relationship building
  • Crisis management
  • Analytical thinking
  • Leadership development
  • Financial analysis
  • Risk assessment
  • Strategic partnerships
  • Investor relations
  • Corporate governance
  • Mergers and acquisitions
  • Value proposition development
  • Corporate strategy
  • Growth strategies
  • Brand strategy
  • Financial forecasting
  • Multitasking
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Client relationship management
  • Reliability
  • Market research
  • Risk management
  • Performance management
  • Interpersonal communication
  • Written communication
  • Business analysis
  • Conflict resolution
  • Stakeholder relations
  • Project management
  • Performance improvement
  • Project coordination
  • Program development
  • Contract negotiation
  • Professional demeanor
  • Vendor management
  • Competitive analysis

Certification

  • General Intelligence Quotient Certificate
  • Emotional Intelligence (EQ)
  • The Fundamental & Technical Aspects of Derivatives Market - Part A - Part D , Bursa Malaysia
  • B2B Sales Foundations
  • Learn Six Sigma for a Sustainable Future
  • Consulting Foundations: Client Management and Relationships
  • TGA Certification
  • Airline Insider- Reading Itineraries
  • Independent Travel Manager Certification
  • Brand Ambassador
  • Customer Service Excellent
  • Certificate of Talent, Clifton Strengths
  • Brain Color
  • AI Entrepreneur Masterclass
  • FIMM iFVE Examination (CUTE)
  • GDS and Basic Apollo Training
  • Microsoft Skills for Job and Word for Work- Microsoft Essentials
  • Travel Care & Luggage Protection Certification
  • Impress with Fluent English at the Workplace Certificate

Education

Bachelor of Arts, Diploma of Artistic Management - Faculty of Artistic and Creative Technology

University of Technology Mara, UiTM
12.2012

Timeline

Deputy Chief Operating Officer

Arena Rigel Sdn Bhd
08.2025 - Current

Deputy Chief Investment Officer

Arena Rigel Sdn Bhd
07.2025 - Current

Deputy Chief Investment Officer

Karyaloka Sdn Bhd
06.2025 - Current

Independent Travel Manager

Dyninno Group
12.2024 - 07.2025

Sales And Marketing Specialist

Malaysia - China Cultural Tourism Association
08.2024 - 07.2025

Managing Director

Mivgarvge
02.2022 - 04.2025

Sales Director

NA MK Ent.
02.2022 - 08.2024

Director

Beaunara Sdn. Bhd.
01.2021 - 12.2021

Commercial Sales Manager

Jamu Empire Sdn.Bhd
06.2017 - 10.2020

International Flight Attendant

Qatar Airways
03.2013 - 11.2019

Event Manager

De Chiengmai Catering & Event Management
10.2011 - 02.2013

Bachelor of Arts, Diploma of Artistic Management - Faculty of Artistic and Creative Technology

University of Technology Mara, UiTM
Nur Amirah Mohd Kamil Executive Leader | Customer Success & Digital Strategy | Cross-Border Investment & Growth