Nuramalina Zamani

• To take on responsibility of a checker, ensuring team member achieve high data quality in term of analyzing and spreading the financial statements, providing manual credit risk rating based on the financial reports.

• Leading the team to ensure all the task are accomplished within allocated timeframe.

• To fulfill the responsibility of training and mentoring new team members.

• Develop team skills & capabilities by provide support and guidelines for the team and being cooperative with supervisor.

• Manage team recruitment, interview, hire, train and monitor team performance.

• To fulfill the responsibility of training and mentoring new team members.

• Evaluate team performance and recommend improvement.

• • Process credit application for the SME’s & Corporate companies for our business partners all over Malaysia by reviewing and assessing the customer’s creditworthiness.
• Includes analyzing and spreading the financial statements, providing manual credit risk rating based on the financial reports.
• As for manual credit application (Business Cash Loan / SJPP Loans / CGC Loans), reviewing and assessing that include but not limited to checking on the completeness of the documents, review the underwriting process done by the relationship managers by verifying on the customers income, assets, debt (credit reports / CCRIS / CBM), property details and also the company documents before proceed the case to the approver department.
• Ensure compliance of statutory and corporate policies are met by performing weekly checking and RCSA on the BAU process.
• Provide training on the BAU process to the management trainees.
• Assisting the Team Leader by managing the team’s daily volume by assigning case to officers accordingly and fairly.
• Handling team events and activities.
• Systems used CRE, LOS, LOADS, and EDMS.

• Answered inbound phone calls in s fast-paced work environment, providing timely excellent customer services.
• Responded to customer inquiries, complaints, and comments on daily basis and determine corrective action for high-call volume department.
• Responded to customer inquiries, providing information on bank account, policies, products and services.
• Executed financial transactions according to bank policies and procedures.
• Assessed needs of customers suggesting products and services accordingly.
• Researched and resolved service-related problems.
• Review customers' account for transactions accuracy.
• Educate customers on product information and technology issues.
• Manage and pass on customer feedback.

• Cross sell bank products.
• Performed duties related to working with bank's customer and helping customers understand their account.
• Check status of bank accounts, explain incurred fees and help customers with issues pertaining banking account, credit card, personal loan, hire purchase loan, mortgage loan and corporate online banking issue.

• Provide general administrative clerical support including mailing, scanning and filing.
• Perform data entry and bookkeeping.
• Assist in resolving any administrative issues
• Maintain monthly billing and supporting.
• Ensure all proposals and tender are ready to submit before due date.
• Assists ad hoc task assign by director.