NUR ALYSSA NATASHA BINTI SHAMSUDDIN
FOOD AND BEVERAGES
WILAYAH PERSEKUTUAN KUALA LUMPUR
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with two years in food and beverages industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Shift Supervisor
BACHA COFFEE
12.2023 - Current
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Analyzed sales figures and identified areas for improvement.
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Supervisor
BERJAYA STARBUCKS COFFEE COMPANY
01.2022 - 11.2023
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Analyzed sales figures and identified areas for improvement.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Identified issues, analyzed information and provided solutions to problems.
Service Crew Member
SAYCHIIZU SDN BHD
12.2020 - 12.2021
- Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Service Crew Member
SUBWAY®Restaurants
12.2019 - 08.2020
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Became familiar with products to answer questions and make suggestions.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Prepared salads, soups and sandwiches for customers.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
No Degree - Accounting And Business Management
SMK CONVENT SENTUL
Kuala Lumpur, Malaysia 04.2001 -
Skills
Attention to Detail
Shift Scheduling
Team Collaboration and Leadership
Strategic Planning
Cash handling expertise
Professionalism
Effective Communication
Teamwork and Collaboration
Multitasking
Team building
Customer Service
Timeline
Shift Supervisor
BACHA COFFEE
12.2023 - Current
Shift Supervisor
BERJAYA STARBUCKS COFFEE COMPANY
01.2022 - 11.2023
Service Crew Member
SAYCHIIZU SDN BHD
12.2020 - 12.2021
Service Crew Member
SUBWAY®Restaurants
12.2019 - 08.2020
No Degree - Accounting And Business Management
SMK CONVENT SENTUL
04.2001 -