Summary
Overview
Work History
Education
Skills
Timeline
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NUR ALYSSA NATASHA BINTI SHAMSUDDIN

FOOD AND BEVERAGES
WILAYAH PERSEKUTUAN KUALA LUMPUR

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with two years in food and beverages industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Shift Supervisor

BACHA COFFEE
12.2023 - Current
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Analyzed sales figures and identified areas for improvement.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Supervisor

BERJAYA STARBUCKS COFFEE COMPANY
01.2022 - 11.2023
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Analyzed sales figures and identified areas for improvement.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Identified issues, analyzed information and provided solutions to problems.

Service Crew Member

SAYCHIIZU SDN BHD
12.2020 - 12.2021
  • Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Service Crew Member

SUBWAY®Restaurants
12.2019 - 08.2020
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Measured and recorded storage temperatures for frozen, cold and hot items.
  • Became familiar with products to answer questions and make suggestions.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Prepared salads, soups and sandwiches for customers.
  • Enhanced customer satisfaction by providing efficient and friendly service.

Education

No Degree - Accounting And Business Management

SMK CONVENT SENTUL
Kuala Lumpur, Malaysia
04.2001 -

Skills

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Timeline

Shift Supervisor

BACHA COFFEE
12.2023 - Current

Shift Supervisor

BERJAYA STARBUCKS COFFEE COMPANY
01.2022 - 11.2023

Service Crew Member

SAYCHIIZU SDN BHD
12.2020 - 12.2021

Service Crew Member

SUBWAY®Restaurants
12.2019 - 08.2020

No Degree - Accounting And Business Management

SMK CONVENT SENTUL
04.2001 -

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NUR ALYSSA NATASHA BINTI SHAMSUDDIN FOOD AND BEVERAGES