Nuralif Johari
Service Advisor
Kuala Lumpur
Summary
Experienced automotive industry specialist with expertise in vehicle maintenance and customer service. Able to diagnose issues, collaborate with technicians, and ensure customer satisfaction. Known for focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environments.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Service Advisor
Denza Millennium Autobeyond
02.2025 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Service Advisor
Lamborghini KL
03.2024 - 01.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Responsible for handling questions, comments and complaints regarding their car
- Inquiries or concerns related to the car's products or services.
- Assisting customers with product setup and resolving any technical issues they might experience
- Coordinates and handles all Warranty/Goodwill claims according to the Manufactures and company guidelines and policies
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Service Advisor
BMW Wheelcorp Premium
08.2021 - 02.2024
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
- Manage and oversee the dealership's workflow and schedule.
- Call customers to advise them about service changes or car pick-up times.
- Maintain positive customer relationships to ensure repeat visit
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Service Advisor
Perodua Merpati Auto
06.2018 - 07.2021
- Make appointments for customers who wish to send their cars for service and check-ups.
- Responsible for the ordering of the new car parts needed for the changes.
- Required to inform and give explanations to customers in regards to what services are needed to be done with their vehicles.
- Giving regular updates to the customers in regard to the progress of the service.
- Do warranty claims and to report if the car is within the coverage of a warranty.
- Update customers on the process of their warranty claims and the progress for the replacement parts.
- Required to contact customers if there's a call back for special case checking.
- Would contact the customers 2 days after.
Junior Technician
Toyota MTR Automobile
06.2017 - 05.2018
- Performing basic care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tyres.
- Repairing or replacing worn parts.
- Disassembling and reassembling parts
- Using testing equipment to ensure that repairs are effective.
- Maintaining vehicle appearance by cleaning and washing
- Troubleshooting breakdowns.
- Reading diagnostic car devices.
Education
Sijil Vokasional Malaysia - Automotive Technology
Kolej Vokasional Kajang
Kajang, Selangor, Malaysia 04.2001 -
Diploma Vokasional Malaysia - Automotive Technology
Kolej Vokasional Kajang
Kajang, Selangor, Malaysia 04.2001 -
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Listening skills
Handling customer complaints
Multitasking and organization
Certification
Lamborghini Certified Professional Level Service Advisor
Timeline
Service Advisor
Denza Millennium Autobeyond
02.2025 - Current
Service Advisor
Lamborghini KL
03.2024 - 01.2025
Service Advisor
BMW Wheelcorp Premium
08.2021 - 02.2024
Service Advisor
Perodua Merpati Auto
06.2018 - 07.2021
Junior Technician
Toyota MTR Automobile
06.2017 - 05.2018
Sijil Vokasional Malaysia - Automotive Technology
Kolej Vokasional Kajang
04.2001 -
Diploma Vokasional Malaysia - Automotive Technology
Kolej Vokasional Kajang
04.2001 -