NUR ALIEA FARISHA BINTI MOHD SHAHRIZAL
Selangor
Overview
1
1
Language
2
2
years of professional experience
Work History
F.O.S
Sales Asisstants
Selangor, Malaysia
07.2025 - 10.2025
- Engaged with customers to assess needs and provide tailored solutions.
- Collaborated with team members to achieve daily sales targets.
- Engaged with customers to assess needs and provide tailored solutions. to understand needs and deliver excellent service.
Customer Service Representative
Aeon Metro Prima
Selangor, Malaysia
04.2024 - 09.2024
- Managed customer service calls, resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, providing accurate information to resolve service complaints and ensure high satisfaction levels.
- Monitored customer satisfaction metrics, identifying trends and implementing strategies to enhance service quality.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Built rapport with customers through courteous and professional communications.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Cultivated empathetic client relationships, earning recognition for consistently surpassing sales targets.
Education
Diploma of Higher Education - Public Administration and Science Policies
UiTM Cawangan Pahang Kampus Raub
2024 - 2027
Skills
- Customer relationship management
- Service quality assurance
- Team collaboration
- Communication skills
- Trend identification
- Willingness to learn
- Active listening
Languages
English
Upper Intermediate
B2
Timeline
F.O.S
Sales Asisstants
07.2025 - 10.2025
Customer Service Representative
Aeon Metro Prima
04.2024 - 09.2024
Diploma of Higher Education - Public Administration and Science Policies
UiTM Cawangan Pahang Kampus Raub
2024 - 2027