NUR ALIEA FARISHA BINTI MOHD SHAHRIZAL
Petaling Jaya,selangor
Summary
Dynamic Customer Care Representative with proven expertise in customer service and data entry, honed at AEON Metro Prima Shopping Centre. Excelled in enhancing customer satisfaction and achieving call center performance metrics through effective problem resolution and teamwork. Skilled in building positive relationships and efficiently managing high call volumes, demonstrating exceptional phone etiquette and computer skills.
Overview
4
4
Languages
Work History
Customer Care Representative
AEON Metro Prima Shopping Centre
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
High School Diploma -
KPJ HEALTHCARE UNIVERSITY
Nilai, Negeri Sembilan 04.2001 -
SMK Damansara Damai 1
Damansara Damai, SelangorSkills
Customer service
Data entry
First call resolution
Problem resolution
Customer relations
Call center experience
Customer relationship management
Email communication
Phone etiquette
Computer skills
Understanding customer needs
Teamwork and collaboration
Timeline
High School Diploma -
KPJ HEALTHCARE UNIVERSITY
04.2001 -
Customer Care Representative
AEON Metro Prima Shopping Centre
SMK Damansara Damai 1
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