Summary
Overview
Work History
Education
Skills
Timeline
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Nur Alia Syahira Binti Sayori

Summary

Dynamic customer service professional with extensive experience at kk Supermart, excelling in problem-solving and team management. Proven track record in enhancing customer satisfaction and developing training materials. Skilled in call center operations and fostering a culture of continuous improvement, ensuring high-quality service delivery and team performance.

Professional with strong background in customer service leadership, prepared to enhance team efficiency and client satisfaction. Skilled in conflict resolution, team collaboration, and operational oversight. Known for adaptability, reliable performance, and results-driven approach. Strong communication, problem-solving, and organizational skills.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Service Assistant Supervisor

7-eleven
04.2024 - 08.2024
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Developed comprehensive training materials to ensure consistent performance among team members.
  • Provided constructive feedback to team members based on observed behavior during customer interactions, fostering a culture of continuous learning and development.
  • Utilized a customer-centric approach to problem-solving, enhancing the overall perception of the company''s commitment to service excellence.

Customer Service Supervisor

KK Super Mart
03.2022 - 03.2023
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.

Education

High School Diploma -

UNISEL
Shah Alam, Selangor, Malaysia
04.2001 -

Skills

    Call center experience

    Workforce management

    Live chat support

    Email etiquette

    Customer service

    Problem-solving

    Team management

Timeline

Customer Service Assistant Supervisor

7-eleven
04.2024 - 08.2024

Customer Service Supervisor

KK Super Mart
03.2022 - 03.2023

High School Diploma -

UNISEL
04.2001 -

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Nur Alia Syahira Binti Sayori