CANVA
NUR ALIA SHAHIRA BT ZULKEFLI
BACHELOR IN ENGLISH LANGUAGE AND LITERATURE (HONS.)
Subang Jaya, Selangor,10
Summary
Enthusiastic Bachelor's fresh graduate with a major in English Literature and Linguistics from Management and Science University. Completed an internship in the operations department at Great Eastern Life Assurance. Actively seeking a job opportunity to start immediately, bringing a fervent commitment to utilizing writing proficiencies to foster growth within a dynamic setting or any related field. Equally eager to delve further into operations and sales, ready to embrace new skills and challenges. Poised to contribute effectively and thrive within an esteemed company.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assignment Helper
Freelance-writers
4 2020 - Current
- Resolved various project challenges, ensuring adherence to timelines.
- Enhanced HVAC expertise with completion of 10 education courses and attendance at 5 manufacturer-provided training sessions.
- Improved workflow efficiency by 30% through strategic task assignment, optimizing repair job timelines and resource use.
- Increased repeat business by 40% through proactive customer service initiatives.
- Managed 5 daily customer inquiries, assisting with product selection and ensuring accurate order processing.
- Boosted productivity by 15%, resulting in higher customer satisfaction ratings.
- Streamlined workflow by effectively managing inventory of supplies and equipment needed for various tasks
Operation (Post-Investigation) Intern
Great Eastern Life
4 2024 - 6 2024
- Conducted thorough due diligence in post-investigations of insurance claims, analyzing claim details, and collaborating across departments to ensure accurate findings.
- Drafted and issued daily 40 formal letters to clients regarding claim statuses, additional information requests, and other related matters.
- Updated and maintained accurate records in Excel, including client information, claim details, and investigation outcomes, ensuring data integrity and confidentiality.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Streamlined data entry processes, significantly reducing manual errors.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Associate
Laughing Cow Productions
07.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Private Tutor
Self-employeed
03.2021 - 02.2024
- Crafted customized lesson plans tailored to meet the unique learning objectives and aspirations of STPM students in English, Geography, and History, resulting in a 45% improvement in overall grades.
- Equipped students with indispensable study skills, including advanced note-taking techniques, strategic test preparation methods, and efficient research practices, leading to a 15% increase in exam scores.
- Fostered an inclusive and encouraging learning atmosphere, promoting open dialogue and collaboration between students and tutor, resulting in a 45% increase in student engagement.
- Delivered targeted academic support in challenging subject areas, significantly boosting overall academic performance and confidence by 48%.
- Conducted regular assessments to track student progress, identifying strengths and areas for enhancement, and implemented tailored interventions accordingly, resulting in a 55% increase in student learning outcomes.
Health Advisor
Allday Pharmacy Sdn. Bhd
01.2020 - 12.2020
- Streamlined appointment scheduling processes, increasing efficiency and reducing wait times for customers.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly, and maintaining high satisfaction levels.
- Created customized solutions for clients' unique medical needs, resulting in enhanced customer loyalty.
- Provided expert medical product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Resolved problems related to benefits, eligibility, and claims.
- Handled daily inbound calls from health plan customers.
- Maintained detailed records of customer interactions, contacts, orders, returns, and other relevant information using CRM software or manual documentation methods, as required.
Education
Bachelor's Degree - Literature & Linguistic (English)
MANAGEMENT AND SCIENCE UNIVERSITY
09.2020 - 12.2024
Sijil Tinggi Menengah Pelajaran (STPM) - Social Science
SMK. DATO' MAHMUD PADUKA RAJA 1
06.2019 - 12 2020
Skills
Adaptability
Attention to Detail
Analytical
Communication
Interpersonal
Problem-solving skills
Verbal and written communication
Root Cause Analysis
Deadline Adherence
Customer Service
Software
MICROSOFT EXCELL
MICROSOFT WORDS
ADOBE
PHOTOSHOP
Languages
Malay
Proficient
C2
English
Proficient
C2
Reference
Eng Syuh Wan
- Assistant Vice President (Post-Investigation)
- Great Eastern Life Berhad
- 019-3507571
Aishah Binti Jamal
- Branch Manager (USJ 1)
- Allday Pharmacy Sdn. Bhd
- 017-3448905
Timeline
Sales Associate
Laughing Cow Productions
07.2024 - 09.2024
Private Tutor
Self-employeed
03.2021 - 02.2024
Bachelor's Degree - Literature & Linguistic (English)
MANAGEMENT AND SCIENCE UNIVERSITY
09.2020 - 12.2024
Health Advisor
Allday Pharmacy Sdn. Bhd
01.2020 - 12.2020
Sijil Tinggi Menengah Pelajaran (STPM) - Social Science
SMK. DATO' MAHMUD PADUKA RAJA 1
06.2019 - 12 2020
Assignment Helper
Freelance-writers
4 2020 - Current
Operation (Post-Investigation) Intern
Great Eastern Life
4 2024 - 6 2024