Summary
Overview
Work History
Education
Skills
Timeline
Generic
NURALAIKA SALIHAH BINTI MUSTAPAF

NURALAIKA SALIHAH BINTI MUSTAPAF

Student
JOHOR BAHRU

Summary

The dynamic roles as operation executive at Maxis Berhad left an excellent track record on improving customer satisfaction by utilizing the CRM system to streamline daily chores. Knowledgeable about the company's administrative management and scheduling practices contributes to efficient conduct in company projects such as campaigns, corporate social responsibility (CSR), product launching, and seasonal promotions. Through seamless interaction and report preparation, I successfully addressed the project's success with the assigned team. Committed to building excellent client relations, and this contributes to operational excellence.

Meanwhile, as a student, I am able to use my critical thinking abilities in an academic setting in attempt to go into a different industry while utilizing research and project management skills that I attained from my study year.This can be done through collaborative environments that prioritize the needs of society.

Overview

2
2
years of professional experience

Work History

Operation Executive

Maxis Berhad
05.2022 - 11.2023
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Managed daily reporting, providing accurate insights into company performance.
  • Built partnerships with internal teams and sales, finance, and operations departments.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.
  • Updated reports and generated reports for company database.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.

Education

Bachelor of Arts - Political Science

INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
Gombak, Selangor
04.2001 -

Skills

Scheduling

Administrative management

Event coordination

Administrative support

Report preparation

Presentation development

Order processing

Client relations

Fast learner

Computer skills

MS office

Timeline

Operation Executive

Maxis Berhad
05.2022 - 11.2023

Bachelor of Arts - Political Science

INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
04.2001 -
NURALAIKA SALIHAH BINTI MUSTAPAFStudent