NURAIN SYAFIQAH BINTI PAZLI

Recruitment,Onboarding & Offboarding

• Manage the full recruitment cycle, job postings, candidate screening, interviews, and hiring.
• Coordinate onboarding and orientation for new employees.
• Coordinates offboarding and exits interview.
• Maintain accurate and up-to-date employee records and filing.

Payroll & Statutory Contributions

• Process monthly payroll accurately and on schedule.
• Ensure compliance with statutory requirements:
• EPF (Employees Provident Fund)
• SOCSO (Social Security Organization)
• EIS (Employment Insurance System)
• HRDF (Human Resources Development Fund)
• PCB (Monthly Tax Deduction)
• Address payroll-related inquiries and resolve discrepancies.

Training & Development

• Coordinate internal and external training programs.
• Manage HRDF training grant applications and claims.
• Maintain training records and ensure compliance with HRDF guidelines.
• Record and track employee training in the Sierra QMS (Quality Management System).

HR Administration

• Maintain HR documentation, policies, and procedures.
• Manage employee leave, attendance, and disciplinary records.
• Prepare HR reports and support audits or compliance checks.
• Prepare all HR-related letters and official company correspondence, including employment contracts, confirmation letters, warning letters, resignation acknowledgements, and other documentation as required.

Employee Engagement & Events

• Plan and organize staff events, team-building activities, and celebrations.
• Promote a positive workplace culture through engagement initiatives.

Staff Travel Arrangements

• Coordinate and book flights and hotel accommodations for staff traveling overseas.
• Ensure travel arrangements align with company policies and budgets.
• Maintain travel records and assist with travel claims or reimbursements.

Office Equipment & Asset Management

• Oversee the issuance and tracking of office assets such as laptops, mobile phones, and company vehicles.
• Coordinate car rentals for business use when necessary.
• Maintain an updated inventory of all office equipment and ensure proper usage and return.
• Manage and handle all company utilities, including rental payments, electricity bills, internet services, and other related operational expenses.

International Worker Documentation

• Handle the full process of documentation for foreign workers entering Malaysia, including:
• Visa applications and renewals
• Work permit processing
• Medical check-ups and FOMEMA coordination
• Immigration clearance and arrival arrangements
• Manage the exit process for foreign workers returning to their home countries, including:
• Exit permit applications
• Flight bookings and logistics
• Clearance with relevant authorities
• Ensure compliance with Malaysian immigration laws and regulations.

Compliance & Communication

• Ensure HR practices comply with Malaysian labor laws and internal policies.
• Act as a liaison between employees and management to address concerns.
• Maintain confidentiality and professionalism in handling employee matters.
• Update employee handbook when necessary.

Human Resource Executive

• Provide HR support across departments and oversee daily HR operations.
• Manage recruitment, onboarding, offboarding, employee records, and HR documentation.
• Administer payroll, leave, bonuses, claims, and staff incentives.
• Coordinate training programs, induction sessions, and disciplinary matters.
• Organize company events, welfare activities, and prepare related budgets.
• Liaise with external parties including the Company Secretary for compliance.

Administrative & Operations

• Manage inventory, merchandise orders, deliveries, and store appearance.
• Prepare and submit sales reports to HQ Malaysia & Thailand.
• Maintain filing systems, process orders, and support promotional activities.
• Oversee social media updates, office supplies, and intern/part-time staff scheduling.
• Prepare operational budgets and monthly financial/statistical reports.

Secretary to General Manager (GM)

• Manage GM’s calendar, meetings, travel arrangements, and correspondence.
• Maintain records for employees, clients, suppliers, and external partners.
• Coordinate communications, appointments, and publicity tasks.
• Handle store expense documentation and reporting.

• Educate Malaysian people on healthy lifestyle, by answering product and service questions, suggesting information about product and services.
• Customer records by updating account information, preparing invoices, and preparing all documentation needed.
• Handling any customer complaints, problem, and give the best solution to customer.
• Make sure achieve personal and team sales target.
• Make sales in variety channel such booth, door to door and online marketing.

• Boosted team sales from RM5K to RM17K within 2 months, maintaining consistent growth.
• Managed end-to-end spa operations including staffing, budgeting, facility maintenance, and customer service.
• Led recruitment, training, and scheduling for beauticians and support staff.
• Designed and executed marketing campaigns to increase client engagement and revenue.
• Delivered weekly and monthly reports covering revenue, staffing, inventory, and client satisfaction.
• Oversaw financial processes including payroll, vendor payments, and invoice tracking.
• Handled client bookings via phone and walk-ins, maintaining accurate records.
• Specialized in skin treatments including acne, pigmentation, and skin tag removal.

• Processed student applications and credentials, ensuring accurate data entry into the student database.
• Maintained and evaluated student records in compliance with institutional policies and privacy regulations.
• Provided admissions and registration guidance to students and families, improving application turnaround time.
• Handled front-desk duties, responded to inquiries, and promoted academic programs to prospective students.
• Coordinated Open Registration Day events, managing end-to-end registration and interdepartmental communication.
• Prepared post-event reports and operational meeting materials including agendas, minutes, and presentation slides.
• Managed internal databases using content management systems; organized and retrieved both digital and physical records.

• Planned and updated master training schedules (monthly and yearly), ensuring trainer availability is secured 3 months in advance.
• Created public training classes in System Manager (SM) upon receiving enquiries and tracked task progress to meet deadlines.
• Managed trainer bookings, including flight and accommodation arrangements.
• Monitored participant attendance and processed invoices for finance payment.
• Submitted monthly reports on trainer utilization and performance ratings to HOD.
• Converted course outlines and modules from various templates for standardization.
• Handled daily, weekly, and monthly Purchase Orders (PO) and Delivery Orders (DO).
• Coordinated room and conference facility bookings for training and meetings.
• Maintained internal databases using content management systems.
• Attended meetings, prepared agendas, took minutes, and created presentation slides.
• Managed hotel quotations and booking updates for internal staff and clients.
• Arranged logistics and support based on client requirements.
• Prepared daily and monthly sales activity reports.
• Organized weekly operational meetings, including calendar invites and documentation uploads.

• Delivered excellent customer service by assisting shoppers with product inquiries, locating items, and handling transactions efficiently.
• Maintained store cleanliness, organized merchandise displays, and ensured shelves were well-stocked and visually appealing.
• Supported promotional activities and updated customers on ongoing sales and offers.
• Monitored inventory levels and coordinated with the stock team for replenishment.
• Assisted in daily sales reporting and contributed to achieving store sales targets.
• Collaborated with team members to ensure smooth store operations and a positive shopping experience.