Nur Ainin Sofiya Mohamed Sufian
Balakong, Selangor
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cafe Assistant Manager position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Kenangan Coffee
08.2023 - 06.2024
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Barista & Shift Supervisor
The Coffee Bean & Tea Leaf Malaysia
05.2021 - 08.2023
- Manage day-to-day operation within budget guideline and to the highest standard.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Crew Trainer
Mcdonald's Malaysia
07.2019 - 04.2021
- Carefully monitored all food safety measures and quality control standards, guaranteed that the best possible product is given to customers
- Achieved 90% customer satisfaction rating by interacting with customers in a positive, friendly, and welcoming way
- Operated the POS system and took customer orders, ensured timely delivery and fulfilled over 200 transaction per shift
- Maintain store cleanliness standards and safety of working area.
Trainee QAQC
WCT Construction Sdn Bhd
08.2018 - 12.2018
- Assisted QAQC inspector in determining and observing product samples after final quality engineering inspection
- Performed daily routine on checking the quality and inspecting the pier operation of MRT Project at the Station Kuchai Lama
- Completely maintained and organized all information record and important documentations for the inspection tasks by utilizing the RFI Aconex system
- Monitored the operation output and associate production meet the standard and safety procedure.
Barista
Starbucks Sdn Bhd
01.2018 - 03.2018
- Quickly served and prepared food and beverage to 150+ customers daily and applied feedback reviews to address customers' concerns
- Ensure 100% satisfaction by promptly processing orders from drive-through customers
- Assisted and support team of 10+ cooks, cashiers and servers, delivered training on food preparation, presentation, sanitation, and safety procedures
- Welcomed and greeted customer when entered the restaurant with high positive and nice attitude while assisted them to make their order.
Education
Diploma in Building -
Universiti Teknologi Mara (UiTM)
01.2019
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Megah 2
01.2015
Skills
- Upselling strategies
- Product presentation
- Cash Handling Accuracy
- Espresso machine operation
- POS System Operation
- Food Safety Compliance
- Team Development
- Customer Service
- Bar Management
Softskills
- Strong communication skills
- Problem-solving and conflict-management skills
- Attention to detail
- Multitasking skills
- Take criticism well
Involvementsandactivities
- Secretariat MPP, Majlis Perwakilan Pelajar, Universiti Teknologi Mara (UiTM), Seri Iskandar, Perak
- Exco Multimedia on Creating Poster, Universiti Teknologi Mara (UiTM), Seri Iskandar, Perak
Personal Information
- Date of Birth: 01/09/1998
- Marital Status: Married
Timeline
Assistant Manager
Kenangan Coffee
08.2023 - 06.2024
Barista & Shift Supervisor
The Coffee Bean & Tea Leaf Malaysia
05.2021 - 08.2023
Crew Trainer
Mcdonald's Malaysia
07.2019 - 04.2021
Trainee QAQC
WCT Construction Sdn Bhd
08.2018 - 12.2018
Barista
Starbucks Sdn Bhd
01.2018 - 03.2018
Diploma in Building -
Universiti Teknologi Mara (UiTM)
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Megah 2
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