NUR'AINI AZHAR

Project: National Integrated Immigration System (NIISe) 2.0

• Led change management strategy and execution for the National Integrated Immigration System (NIISe), a large-scale government digital transformation initiative.
• Developed and implemented change management frameworks, communication plans, and stakeholder engagement strategies to support smooth transition and system adoption.
• Collaborated with cross-functional teams, including project managers, solution architects, and government stakeholders, to align change plans with project milestones.
• Identified change impacts across departments, conducted readiness assessments, and delivered targeted interventions to manage resistance and drive user adoption.
• Facilitated workshops, developed communication materials, and organized stakeholder engagement events, roadshows, and training programs to ensure clear understanding of system changes among operational and leadership teams.
• Managed stakeholder expectations and maintained consistent communication to ensure alignment and buy-in throughout the project lifecycle.
• Monitored adoption metrics and feedback loops to assess change effectiveness and adjust strategies accordingly.

• Led organizational change initiatives by guiding IT and executive stakeholders through cloud transformation, including training, reskilling, and operational alignment.
• Partnered cross-functionally with sales, product, and technical teams to design and execute change strategies that supported customer cloud adoption.
• Built strategic relationships with key decision-makers to understand business goals, influence buy-in, and co-develop transformation roadmaps.
• Advised enterprise clients on process improvement and technology adoption (Google Cloud, AI/ML, analytics) to drive long-term change.
• Drove post-implementation success by tracking engagement, addressing resistance, and reinforcing adoption through structured success plans.
• Analyzed customer feedback and business needs to identify gaps and tailor change approaches for better stakeholder alignment and impact.
• Facilitated onboarding and continuous enablement to ensure smooth transitions and sustained usage of new systems and tools.

Project: CyberSecurity Malaysia Transformation Plan 2022 - 2025

• Advised project teams on integrating change management strategies into cybersecurity initiatives and implementation plans.
• Developed and executed change plans to support organizational readiness and successful adoption of new processes.
• Coached project managers and stakeholders on change management best practices and techniques.
• Monitored change effectiveness and adjusted strategies to ensure alignment with project outcomes.
• Served as a subject matter expert to guide and strengthen change capabilities across the organization.

Project: New Valuation Information System (NVIS)

• Developed and implemented communication and stakeholder engagement plans to support successful change initiatives.
• Planned and managed change management activities, including resource allocation, budgeting, and scheduling.
• Collaborated with project managers to identify risks to change adoption and executed mitigation strategies.
• Coordinated training and learning activities to drive user readiness and knowledge transfer.
• Reviewed and adjusted change plans based on feedback and adoption metrics.
• Tracked and measured change acceptance against key performance indicators.
• Executed transition plans to embed changes into business operations effectively.

Project: National Integrated Immigration System (NIISe) 1.0

• Planned and executed Business Tower deliverables for Change Management, Training, Job Alignment Profiling, and Benefit Realization aligned with program milestones.
• Served as the primary point of contact for all change management activities, including interventions, stakeholder engagement, and communication.
• Collaborated with project teams to identify and mitigate risks and barriers to change.
• Led and coached change management teams, providing support and guidance to stakeholders and leaders.
• Supported the preparation and delivery of user documentation and guides to ensure smooth adoption.

Project: uCustoms

• Ensured successful delivery of the uCustoms project by driving employee adoption and usage, meeting project objectives on time and within budget.
• Developed and executed communication and engagement strategies using various media, following best practices.
• Prepared change management and communication documents to support project goals.
• Built engagement programs for internal and external stakeholders to foster collaboration and understanding for nationwide uCustoms implementation.
• Managed hands-on and Commercial Off-The-Shelf (COTS) training preparation, including user ID and data preparation.
• Created training materials and maintained proper documentation to ensure smooth training execution and post-training follow-up.

Project: DBKL Core System (Go Live on Jan 2020)

• Implemented change management strategies for the DBKL Core System (DCS), tailored to the needs of affected groups.
• Collaborated with project teams to integrate change management activities into the DCS project plan.
• Developed key plans including communication, sponsor road map, training, and resistance management.
• Managed the DCS Portal content calendar and coordinated communications across teams.
• Conducted readiness assessments, analyzed results, and presented actionable findings.
• Identified resistance and performance gaps, implementing corrective actions to improve adoption.
• Provided direct support and coaching to DBKL Change Ambassadors.

Project: uCustoms

• Ensured successful delivery of uCustoms project by driving employee adoption and meeting project objectives on time and within budget.
• Supported the design, development, and management of communications to engage stakeholders effectively.
• Developed and implemented communication, engagement, and social media strategies to promote uCustoms objectives.
• Assisted the Training unit to ensure efficient and effective delivery of change management tasks.
• Acted as a change agent on social media, recommending best practices to strengthen communication within the uCustoms community.
• Managed the uCustoms Portal, ensuring content was up-to-date and engaging.