NUR AIN ASYIKIN BINTI ROSLAN
Seri Kembangan
Summary
Detail-oriented professional with experience in project support coordination and administrative operations across diverse industries. Skilled in documentation, scheduling, asset management, invoicing, and client servicing. Proven ability to manage multiple priorities to support project delivery and meet compliance requirements and deadlines.
Overview
4
4
years of professional experience
Work History
MySTEP Pembantu Guru
PPD Petaling Perdana
Seri Kembangan, Selangor, Malaysia
07.2026 - 11.2026
- Entered and updated students’ marks and academic records with accuracy.
- Printed and organised examination papers and related documents for efficient distribution.
- Prepared and printed certificates for school activities and student achievements.
- Facilitated school administration processes to improve daily operations and overall functionality.
- Organised documents to streamline filing and retrieval processes.
CUSTOMER SUPPORT
Concentrix Corporation
Cyberjaya, Selangor, Malaysia
01.2024 - 03.2026
- Managed 100+ customer interactions daily, resolving support tickets within SLA and contributing to improved satisfaction metrics.
- Resolved escalated calls and complex issues effectively, improving first-call resolution rate and customer loyalty.
- Achieved average handling time of 190 seconds, surpassing performance benchmarks and supporting overall efficiency.
- Received 2x Top Agent Awards for surpassing customer experience KPIs.
- Trained and guided 30 new agents in system navigation, product knowledge, and SOP adherence, fostering a well-prepared support team.
PROTÉGÉ TRAINEE
GITN Berhad
01.2023 - 01.2024
- Supported migration of firewall systems from legacy to Fortigate, contributing to improved network security and compliance.
- Tagged over 10,000 units of company assets for MyGovnet2.0 project, ensuring accurate inventory for Telekom Malaysia collaboration.
- Maintained and updated invoice databases using SAP and internal software with 100% accuracy.
- Supported project documentation and data entry processes, enhancing efficiency in daily operations.
- Coordinated scheduling and internal communications for departmental meetings and vendor interactions, streamlining operational workflows.
Education
Bachelor of Business Administration -
UNIVERSITI UTARA MALAYSIA
Kedah, Malaysia01-2023
Skills
- Data Entry & Records Management
- Invoice management
- SAP data management
- Project support
- Project execution
- Document control
- Monitoring & Reporting
- ERP Systems
- MS Office (Word, Excel, PowerPoint)
- Helpdesk Software
- Zendesk, Microsoft Dynamics 365
- Customer relations
- Vendor communication
- Meeting scheduling
- Administrative Coordination
- Multi-Tasking Under Pressure
- Time & Calendar Management
- SOP compliance
- Document control
- SAP data management
- Document control
PROJECT EXPERIENCE
MYGOVNET2.0 (UNDER TELEKOM MALAYSIA) - Role: Intern/Protege Trainee (Asset Management Support) - 2023, Supported the tagging and verification of over 10,000 assets to ensure real-time tracking and accurate database alignment., Improved asset traceability across departments by implementing consistent tagging protocols.
Accomplishments
- Trained 30 new agents during onboarding ("Nesting") period, contributing to a smoother transition and faster productivity.
- Tagged 10,000+ units of company assets in under 3 months during tenure at GITN Berhad, ensuring accurate inventory data for audit compliance.
- Consistently exceeded KPIs for customer satisfaction and call handling time, earning Top Agent Award twice in under a year.
Timeline
MySTEP Pembantu Guru
PPD Petaling Perdana
07.2026 - 11.2026
CUSTOMER SUPPORT
Concentrix Corporation
01.2024 - 03.2026
PROTÉGÉ TRAINEE
GITN Berhad
01.2023 - 01.2024
Bachelor of Business Administration -
UNIVERSITI UTARA MALAYSIA