NURAINA SHAFIRA BINTI BARAN
F/L NO.12 KAMPUNG BATU 8 JALAN MIRI BINTULU 98000MIRI SARAWAK
Summary
Dynamic Cashier Assistant Manager at BR MESRA with proven expertise in cash handling and exceptional customer service. Enhanced store operations through effective team leadership and strategic sales promotion, resulting in increased customer loyalty. Recognized for implementing efficient scheduling and training programs that improved employee performance and streamlined processes.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Business Owner
EVIE FOOD
01.2020 - 12.2024
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
Receptionist
HOTEL WELCOME
01.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported company correspondence by drafting and distributing memos and emails.
Supervisor
Bistro Bistro
01.2018 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Cashier
Mini Market
01.2016 - 12.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Sales Assistant
Shoe Department BATA
01.2014 - 11.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Established rapport with customers using active listening and interpersonal skills.
- Executed visual merchandising strategies to attract customers and drive sales.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Salon Assistant
H2O
02.2012 - 12.2014
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Massaged clients' scalp during shampoos.
- Offered exceptional service and support to walk-in and scheduled customers.
- Set appointments for approximately [Number] clients per day.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Performed light administrative duties such as answering phones, filing client records, and managing incoming emails when necessary.
- Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Prepared and mixed color formulas for clients' hair.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
Cashier Assistant Manager
BR MESRA
01.2009 - 11.2011
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Quickly and accurately counted drawers at start and end of each shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Monitored areas for security issues and safety hazards.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Education
SMK SEBAUH,BINTULU SARAWAK
Bintulu, Sarawak, Malaysia 04.2001 -
Skills
Cash handling expertise
Budgeting and finance
Workplace safety
Store operations
Sales promotion
Customer service
Cash handling and management
Shift scheduling
Teamwork
Sales planning
Cash handling
Sales leadership
Timeline
Business Owner
EVIE FOOD
01.2020 - 12.2024
Receptionist
HOTEL WELCOME
01.2019 - 11.2021
Supervisor
Bistro Bistro
01.2018 - 12.2020
Cashier
Mini Market
01.2016 - 12.2018
Sales Assistant
Shoe Department BATA
01.2014 - 11.2015
Salon Assistant
H2O
02.2012 - 12.2014
Cashier Assistant Manager
BR MESRA
01.2009 - 11.2011
SMK SEBAUH,BINTULU SARAWAK
04.2001 -