Jazz Music
Nur'Ain M Salleh
Unit Head Of Credit Recovery - Secured Loan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Also, experienced in this position with over 14 years of recovery with multiple product assigned. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Asst Manager in Credit Recovery Unit
AEON Credit Services (M) Bhd.
Kuala Lumpur
2008.06 - Current
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible and accountable for the performance of the unit. This entails running the unit on a day-to-day basis, assuring provision, evaluation and monitoring of quality services, and mentoring and training new staff.
- Unit annual report guidelines.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Personal Assistant to Managing Director
Perodua Dealers Association (PDA)
Kuala Lumpur
2005.11 - 2008.04
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Attended meetings, took notes and tracked action items.
- Organized and attended meetings and compiled related documents and reports.
- Used discretion when handling confidential information.
Service Advisor
Nava Kia Services Sdn Bhd
Setapak
2004.03 - 2006.09
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Kolej Yayasan Pelajaran Mara
Kuantan, Pahang 2000.06 - 2003.03
Skills
Communication skills.
Additional Information
Personal Characteristics:
- Fast learner, open minded, independent & responsible person.
- Cheerful in nature.
- Proactive and committed towards organizational mission and vision.
Expected Salary: RM8,500 (Negotiable)
Interests
Sports
Traveling
Archeological
Timeline
Asst Manager in Credit Recovery Unit
AEON Credit Services (M) Bhd.
2008.06 - Current
Personal Assistant to Managing Director
Perodua Dealers Association (PDA)
2005.11 - 2008.04
Service Advisor
Nava Kia Services Sdn Bhd
2004.03 - 2006.09
High School Diploma -
Kolej Yayasan Pelajaran Mara
2000.06 - 2003.03
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