NURAIN AZMI

Manager

Ql Maxincome Sdn Bhd

08.2020 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Organized professional development programs for staff, leading to improved performance and skill sets.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Cross-trained existing employees to maximize team agility and performance.