Proven System Support Analyst with a track record of spearheading successful data migration projects at TechnoNet Sdn Bhd. Good in SAP, system monitoring, and fostering strong supplier relationships. Demonstrated ability to enhance productivity through comprehensive end-user support and application upgrades. Achieved seamless integration of Lotuss Online Shop, showcasing exceptional problem-solving skills and technical proficiency.
Professional with strong expertise in system support and troubleshooting. Skilled in team collaboration, adapting to changing needs, and achieving results. Proficient in diagnosing technical issues, optimizing system performance, and enhancing user experiences. Reliable and focused on delivering impactful solutions efficiently.
Achievement
* Successfully manage multiple brand PO and IBD creation within timeline
* Able to solve discrepancy issue during delivery.
Achievement
* Successfully go live Lotuss Online Shop according to the planned timeline.
* Successfully identify and work with the team solved issue.
* Successfully provide training to all 11 store.
* successfully go live Click and Collect in Lotuss Online Shop for all MY Lotuss Store.
* Successfully configured system such as Loginext, Magento, Highjump, Cybersource and a few internal application.
Achievement
* Complete user requirement documentation for CAAM and Air Selangor.
* Managed to assisted developer to complete system development for CAAM and Air Selangor.
Achievement
* Successfully regathering and updated user requirement for MySKUD2.
* Assisted developer during development phase.
* Completed internal and external testing for MySKUD2
* Successfully go -live MySkud2 System phase 1
Achievement
* Successfully gathering requirement of few module for BLESS system.
* Communicated closely with developers and tester to ensure the module develop as per requirement.
* Successfully go live for few module in BLESS.
Warehouse operations
SAP experience
Supplier relationship management
System monitoring
Problem resolution
Application support
End user support
API integration
User requirements
Software testing