NUR AIMAN Binti MOHD ROSDI

• Execute the task to create and update customer data and pricing accurately across all regions, with 100% error-free and with high level of professionalism, while also following guidelines stipulated by Global Governance Council or any compliance set by country.
• Key person in ANZ CDA operations and competently represent advocate on behalf of ANZ's market in any Regional or Global project pertaining to master data and pricing clean up, initiatives or enhancements.
• Act as a first line of support for frequently asked questions and assist in raising incident & service order requests
• Participated in audit discussion and provide audit compliance documents in both internal and external audit exercise;
• Initiated periodic sanity checks on ANZ data to ensure data maintained is of the quality and have consistency across all accounts and regions within ANZ and drive the clean-up initiative if needed
• Supported in new joiner onboarding process by raising GRC's request and other access needed
• Continuously drive initiative to improve complex processes and operations by collaborating with stakeholder, team member and colleagues of other department; Eg: Simplified ANZ Vision Care hierarchy in SalesForce and SAP, reducing the processing time by 15%
• Won Diamond Award from Alcon International Customer Operations community for contribution in our Global CORE project

• Execute daily tasks in creating and changing master data and tentatively update pricing records as requested by country’s stakeholder across functional department in timely manner
• Key person in ANZ CDA operations and assisted to mediate and represent ANZ’s country in projects pertaining to master data clean up and new enhancements.
• Actively contributed in Alcon's global master data project that involve merging of Customer account records and Commercial account records into a Standard account record; championed in data extracts and providing insightful points and feedback to ANZ stakeholders on way to move forward with these merging process.
• Supported in the preparation and documentation of Job Aid/Work instruction to ensure all the current process is well-documented and steps and understanding are able to be replicated to other team members
• Resolved issues swiftly and provide actionable and corrective actions

Reason for leaving: Promoted by Alcon to be on Permanent basis

• Prepare and revise annual Contract Renewal Quote; review quote estimates, new proposed service dates, devices and services involved against job history
• Ensure all customer records are accurate and up to date for the renewal quote processed without any discrepancy
• Well-versed in Purchase Request/orders, Process orders & confirmation, Delivery Orders, Goods Receipt, Billing documents, etc using SAP ERP
• Execute daily transaction and tentatively process sales and purchase orders from customers and communicate accordingly across functional department in timely manner
• Support Mettler Toledo APAC offices by processing Service Contract and ad-hoc Service Order orders using SAP CRM and ERP system
• Oversee daily housekeeping to ensure all transaction and processes are processed on time and meet KPIs
• Analyze and report on monthly KPIs against target
• Supported MY and SG order operations from June 2021 – Jan 2022. Transferred and pioneered ANZ order operations in Jan 2022 as acting Team Leader
• Key person in communicating with ANZ teams related to orders, setting up and define process flow when ANZ office begin to Go-Live with SAP systems
• Lead ANZ team for the daily transactions and escalate cases which may impact daily transactions
• Perform troubleshoot on all Service Contract and Service orders and assist to identify and execute various enhancement to all management process
• Execute initiatives in particular Mettler Toledo operations under Team Lead’s and Power User guide

Reason for leaving: I have been with the company for almost 5 years and felt that it is time for me to explore other companies and industries

• Proactively supported Field Sales Rep in increasing their sales efficiency and successfully deliver division revenue goal by qualifying accounts, making meaningful initial contact calls with potential customers and arranging quality visit for Field Sales Rep
• Actively driving the sales revenue by executing planned direct sales and service activities; processing and qualifying leads, following up quotation and handling customer’s issues and enquiries with high level of professionalism and care
• Championed at developing and maintaining rapport and delivering first-class customer service to customers.
• Key person in Spare Part sales portfolio for Service division. Championed in handling all Spare Part related quotation and enquiries; Quotation generation, follow up and PO/ order processing
• Effectively communicated with Field Service Engineer and supplying vendor/factory in matters of Spare Parts; part availability, transfer price and lead time
• Monitor and track shipping of Spare Part, making sure all orders are delivered within stipulated time with little to no backlogs

Reason for leaving: Job role upgrade into Order management. Due to my experience in Spare Part ordering and my in-depth understanding of end-to-end process, I was recruited into Regional Order management team to help streamline the order operation process.

• Company Overview: Teach for Malaysia is a leadership development program which enlists Malaysia's future leaders and place them in Malaysia's high need schools with a mission to end education inequity
• Taught English to over 300 students in a high-needs school in Pasir Gudang in the course of 2 years
• Successfully improved the passing rate for Mid-year 2017 English exam by 50% in a low proficiency form 2 class in the duration of 5 months teaching
• Developed and conducted study group learning session for PT3 English revision program
• Coached and empowered 30 students through SKOMAS Student Leadership Council body in school by conducting workshops and programs to impart leadership skills in the students as future leaders of which two students were listed into district-level leadership council body and one student into state-level leadership council body
• Teach for Malaysia is a leadership development program which enlists Malaysia's future leaders and place them in Malaysia's high need schools with a mission to end education inequity

Reason for leaving: End of contract. It was a 2 year contract which naturally ended

• Working on part time basis to sorted and distributed mail as well as packages to students on campus
• Delivered excellent customer service by attending to customer’s question and request

Reason for leaving: Graduating and leaving the country