Nur 'Afni Binti Hashim

• Facilitated efficient communication between all parties during transactions to keep deals moving forward smoothly without delays or misunderstandings.
• Maintained an extensive network of industry professionals, including mortgage brokers, home inspectors, and contractors, to provide clients with a seamless experience throughout the buying or selling process.
• Developed strong relationships with clients through active listening, understanding their needs, and prioritizing personalized service.
• Assisted clients with preparing their properties for sale, recommending staging techniques that highlighted key features of the home.
• Educated first-time homebuyers on the buying process, guiding them through each step from mortgage pre-approval to closing day.
• Conducted property showings to prospective buyers highlighting benefits of specific properties as well as comparing them to other options available in the market.
• Represented both buyers and sellers in residential real estate transactions while managing multiple listings simultaneously.
• Advertised client properties through websites, social media, and real estate guides.
• Presented purchase offers to sellers for consideration.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Negotiated, facilitated, and managed real estate transactions.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.

• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
• Assessed clients' needs by conducting in-depth interviews, gathering information on assets, liabilities, and potential risks to provide customized estate planning solutions.
• Developed targeted client acquisition strategies through networking events, industry conferences, and by leveraging professional connections within the local business community.

• Assessed clients' needs by conducting in-depth interviews, gathering information on assets, liabilities, and potential risks.
• Delivered tailored takaful presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
• Developed comprehensive risk management strategies for clients, resulting in reduced takaful costs and greater coverage protection.

• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Conducting practical classes for Bachelor Degree Level for below subjects:

-Consumer Financial Issues

-Estate and Retirement Planning

-Evaluation of Consumers’ Products and Services

-Household Financial Management

• Assisting the lecturers/researchers conducting their research and administration tasks.
• Handling research project - claim, data collection, organize research meetings, writing reports, writing articles and so forth.

• Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
• Increased brand awareness by developing and implementing innovative marketing campaigns.
• Planned and executed marketing campaigns to target groups, areas and wider community.
• Liaising with various departments including printers, vendors etc.
• Monitoring the statement inserts and credit card statements printing flow is on time.
• Following up with other departments for new promotions and marketing activities.
• Other ad-hock admin tasks when required.

• Handling outbound and inbound calls regarding credit card payments and services.
• Administrative tasks such as debit/credit adjustments, raising journals for credit adjustments.
• Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.

• Vetting documents
• Follow up with valuers and solicitors.
• Attending calls from customers, valuers and solicitors.
• The perfection of charge documentation.
• Instruct the solicitors and valuers.

- Assisting the administrative tasks.

- Learning on how to be a good insurance marketer and providing good service to the clients.

Grade: 1st Class

• CGPA 3.833
• Thesis Title:

Perkaitan Antara Pengetahuan, Sikap dan Amalan Ibu Bapa Terhadap Keselamatan Mainan Kanak-kanak Dengan Pengalaman Kecederaan.

JOURNAL PUBLICATIONS / CHAPTER OF THE BOOKS / PROCEEDINGS

• Nur ‘Afni H., Afida Mastura M.A., Aini M.S., dan Rumaya. J. (2008). Tahap Pengetahuan Pengguna Terhadap Hak-hak dan Tanggungjawab Pengguna Berkaitan Keselamatan Barang Permainan Kanak-kanak. Bab dalam buku Pembangunan Manusia Dalam Konteks Ekologi Manusia.

• Nur ‘ Afni H., dan Afida Mastura M.A. (2009). Consumer Protection Knowledge on Toy Safety Amongst Parents. Malaysian Journal of Consumer. 13 (83-90).

• Nur ‘Afni H., Afida Mastura M.A., Aini M.S. (2013). Perlindungan Pengguna Terhadap Keselamatan Mainan Kanak-kanak di Malaysia. Malaysian Journal of Consumer. 21.

PAPERS / POSTERS PRESENTED AT SEMINAR

• Nur ‘Afni H., Aini M.S., dan Afida Mastura M.A. (2008). Consumer Knowledge on Consumers’ Rights and Responsibilities. Poster of the Seminar Hasil Kajian FEM. July 2008, UPM.
• Nur ‘ Afni H., Afida Mastura M.A., Aini M.S., and Rumaya, J. (2008). Toy safety: Legal and consumers’ perspectives in Malaysia. Paper presented in the 12th National MACFEA Seminar 2008 on 12th August 2008, UNITEN Bangi.
• Aini M.S., Rumaya, J., Afida Mastura, M.A., Nor Syaizwanna S., Nur ‘Afni H., Hoe Nee, C., dan Konami, Y. (2009). Toy Safety Testing and Purchasing BehaviorAmongst Parents. Poster of the Pameran Rekacipta, Penyelidikan dan Inovasi (PRPI) UPM Ke-7, 2009. 28th – 30th July 2009, UPM.
• Afida Mastura, M.A., Nur ‘Afni H., Aini M.S., Rumaya, J. (2008). Knowledge on Toy Safety amongst Parents. Paper presented in the 13th National MACFEA Seminar 2009 on 4-5th August 2009, Concorde Hotel, Shah Alam.

Grade: Grade B/2nd Class Upper

• CGPA: 3.275
• Research Project: A Study of Knowledge, Practice and Attitude of Consumers Towards the Concept of ‘Halal’ and ‘Haram’ in Food.