NUR AFIQAH TAJUDEEN
IT AND DATABASE MANAGEMENT OFFICER
Summary
An excellent personality equipped with wealth of knowledge on IT. Key person for client on diverse computer system, mobile device, and peripheral equipment problems. I am a fast learner, possess excellent teamwork, very efficient, self-driven and have great communication skills. I am also very adaptable to changes of priorities and strategies aimed for optimized operation. Highly familiar with security standards and usability optimization. Very outstanding reputation on IT troubleshooting, data recovery, hardware, and software installation. In my past role, I have also received very positive feedback and recognition from my client and my contribution has significantly increased the operational efficiency and enhanced organization productivity.
Overview
9
9
years of professional experience
Work History
IT and Database Management Officer
Islamic Medical Association Of Malaysia (IMAM)
04.2021 - Current
- Involved the current project under Qatar Foundation for Qatar Charity of healthcare refugees in Malaysia for Qatar Fund For Development (QFFD).
- Collaborated with cross-functional teams on various projects of Non-Profit Organization (NGO's)- MERCY MALAYSIA, MEDICAL RELIEF AGENCY (MRA) and IMAM RESPONSE &RELIEF TEAMS (IMARET) by ensuring seamless integration of IT solutions reflected on the data requested by Yayasan Kebajikan Negara (YKN) and Qatar Charity (QC).
- Enhanced communication between team members by involving regular bi-weekly and internal meetings with the funder and different IT personnel of NGO's.
- Interacted and negotiated contracts with vendors optimally, for Clinic Management System (CMS)- DREZY and REMEDI securing best deals of cost-effective solutions for the organization while maintaining excellent working relationships.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Assisted with configuration audits and verified physical inventory matched configuration management database.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime by escalating to the backend team support.
- Demonstrated Coordinated technical training to funder-Qatar Charity Yayasan Kebajikan Negara (YKN) , and for Clinic QFFD IMARET staff members to familiar with latest hardware, software and networking technology.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with the superior and management team to maximize development efficiencies and resolve technical and IT related issues.
- Maintained personnel records and updated internal databases to support document management.
- Assisted with database management for patient, billing and appointment information.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Desktop Engineer
National Computer System (NCS) Pte. Ltd
07.2016 - 07.2020
- Involved in project Ministry of Education Singapore (MOE) for Migration of Schools Standard ICT Operating Environment (SSOE)
- Consolidated the management of desktops, messaging and network environment, as well as ICT support for all MOE schools to (SSOE 2)
- Provided troubleshooting and resolution of all incidents relating to SSOE Services at schools (client site) including V.I.P support
- Submitted feedback or statistics of assigned tasks according to specific deadlines to HOD ICT or CRM
- Setting up ICT equipment and providing standby for seasonal Government exercises (e.g P1 Registration Exercise, PSLE )
- Provision of technical support to vendors and Back-End engineers on MOE rollouts
- Supported school ICT special projects or school's IT initiatives (school purchased software)
- Supported Mobile Carts, Chromebook Carts and Ipad Carts
- Maintained asset inventory
- Installed, upgraded, supported and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office
- Provide user data and application recovery
- Used diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Used tools and methodologies to load, copy and customize operating system configurations for deployment
- Familiarized end users on basic software, hardware and peripheral device operation
- Took ownership and responsibility of queries, issues and problems assigned to the Desktop Engineers
- Reporting and follow-up with SSOE Service Desk and NCS Service Desk
- Dealt with hardware and application support queries and issues reported to the support desk and escalated to the Back-End team and Service Desk
- Resolved and updated incidents with in SLA and also update stakeholders for P1 cases
- Escalated issues and involved experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies
- Updated KB with solution provided
- Installed, upgraded, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Industrial Trainee
MAXIS Communications Bhd.
01.2015 - 05.2015
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols
- Placement under Radio Access Network (RAN)
- Assisted Assistant Manager and liaise with vendor for tender SWAP GAB
- Joined the team for Network Optimization bi-weekly
- Used Customer Relationship Manager (CRM) software for docket analysis
- Site-visit to affected MAXIS site
- Attended course at KLCC MAXIS main center.
Education
Bachelor of Engineering Technology - Data Communications
GPA: 3.14
Diploma of Engineering Technology - Marine in Electrical & Electronics
GPA: 3.20
Skills
Troubleshooting
undefinedAwards
- Certified Cisco Network Academy (CCNA).
- Certified in (2C Skills Area) Fiber Optic : Installation, Connection, Testing, Aerial.(underground) - Telekom Malaysia.
- Desktop Engineer Spot Award.
- Up Your Service! (UYS) Training.
- Desktop Engineer Quarterly Training Attendance
- Information Security (NCS & SingTel)
- Online Courses from HR Central- SingTel
References
- Mr. Rizwan Bin Roslan, Clinic Manager (QFFD Kota Tinggi), No.18, Jalan Kota Kecil 2, 81900 Kota Tinggi, Johor. +6018-2881589
- Mr. Affendy Bin Ramli, Direct Manager (SSOE Project), NCS Pte. Ltd (Singapore), 5 Ang Mo Kio Street 62, NCS Hub, Singapore, 569141, +6598638693, affendy@ncs.com.sg
- Mrs.Ivy Rosalle, Customer Successful Manager- CSM (SSOE Project), NCS Pte. Ltd (Singapore), 5 Ang Mo Kio Street 62, NCS Hub, Singapore, 569141, +6598623686, ivyrosalle@ncs.com.sg
- Mr. Mohd Raziff Bin Abd. Razak, Senior Lecturer and Final Year Project Advisor, Communication Technology Section, Univrsiti Kuala Lumpur - British Malaysian Institute, Batu 8, Sungai Pusu, Gombak, Selangor, 68100, +60133886267, mraziff2009@gmail.com
Timeline
IT and Database Management Officer - Islamic Medical Association Of Malaysia (IMAM)
04.2021 - Current
Desktop Engineer - National Computer System (NCS) Pte. Ltd
07.2016 - 07.2020
Industrial Trainee - MAXIS Communications Bhd.
01.2015 - 05.2015
Universiti Kuala Lumpur - BMI - Bachelor of Engineering Technology, Data Communications
Universiti Kuala Lumpur- MIMET - Diploma of Engineering Technology, Marine in Electrical & Electronics
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