Summary
Overview
Work History
Skills
Timeline
Generic
Nur Afiqah Mohammad Azha

Nur Afiqah Mohammad Azha

Sales assistant
Subang Jaya,10

Summary

Dynamic Store Manager with proven success at 7 Eleven, enhancing customer satisfaction and maximizing profitability through effective staff training and innovative merchandising. Skilled in accurate money handling and relationship building, I consistently achieved sales targets while fostering a positive team environment and implementing efficient inventory management strategies.

Overview

6
6
years of professional experience

Work History

Sales Assistant

KK Mart
08.2024 - 01.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Store Manager

7 Eleven
01.2020 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Cashier Assistant

Petronas
01.2019 - 08.2019
  • Met customer needs through polite, friendly and attentive service.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.

Skills

Accurate money handling

Timeline

Sales Assistant

KK Mart
08.2024 - 01.2025

Store Manager

7 Eleven
01.2020 - 06.2024

Cashier Assistant

Petronas
01.2019 - 08.2019

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Nur Afiqah Mohammad AzhaSales assistant