Nur Afiqah Mohammad Azha
Sales assistant
Subang Jaya,10
Summary
Dynamic Store Manager with proven success at 7 Eleven, enhancing customer satisfaction and maximizing profitability through effective staff training and innovative merchandising. Skilled in accurate money handling and relationship building, I consistently achieved sales targets while fostering a positive team environment and implementing efficient inventory management strategies.
Overview
6
6
years of professional experience
Work History
Sales Assistant
KK Mart
08.2024 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Store Manager
7 Eleven
01.2020 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Cashier Assistant
Petronas
01.2019 - 08.2019
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Skills
Accurate money handling
Mathematical aptitude
Personnel development
Sales expertise
Order management
Vendor management
Maximizing profitability
Product and service sales
Staff Management
Relationship building and management
Merchandising
Store displays
Timeline
Sales Assistant
KK Mart
08.2024 - 01.2025
Store Manager
7 Eleven
01.2020 - 06.2024
Cashier Assistant
Petronas
01.2019 - 08.2019